Best Shopify CX & Support Apps

ShipInsure

Shipping protection and AI-powered returns management for Shopify brands

Seel

Post-purchase protection for returns, delivery, and extended warranties

Remark

AI shopping assistant that guides shoppers to purchase and automates support

Refundid

Instant refunds and exchanges for Shopify brands

Hoop

AI agent that intercepts cancellation requests and saves subscribers for Shopify subscription brands

Zowie

AI customer service agent that automates support tickets across chat, email, and voice

Zipchat AI

AI chatbot that handles sales, support, and cart recovery across chat, WhatsApp, and email

Zendesk

Enterprise AI-first customer service platform unifying omnichannel support

Wyllo

CX-first fraud and risk intelligence for ecommerce, from checkout to returns

Wonderment

Branded order tracking and proactive shipping notifications (now Loop Tracking)

Willdesk

All-in-one CX helpdesk for Shopify: live chat, AI chatbot, help center, and omnichannel inbox

WearMe

AI virtual try-on for fashion brands that lets customers see themselves in your clothes before they buy

TryPoint

AI virtual try-on for fashion brands, powered by Google

TrackingMore

Multi-carrier shipment tracking API with branded tracking pages and proactive delivery notifications

Trackr Order Tracking

Branded order tracking, real-time shipment notifications, and post-purchase upsell for Shopify

Track123

Branded order tracking pages with upsell recommendations and WISMO ticket reduction

SurveySensum

AI-powered NPS, CSAT, and CES surveys with text analytics and closed-loop feedback

StoreLock

Counterfeit site detection, image monitoring, and DMCA takedown tools for Shopify brands

StepAlong

AI-powered digital product instructions that reduce returns, support tickets, and bad reviews

Springboard

Fractional CX teams and cart recovery for consumer brands

Size Charts & Guide ESC

Unlimited customizable size charts and fit guides to reduce returns on Shopify

Simply Shipping Protection

Self-insured shipping protection that turns order coverage into a revenue line

Siena AI

Autonomous AI customer service agent for ecommerce brands

ShipAid

Branded shipping guarantees that generate fee revenue and automate claim resolution

SelfServe

Self-serve post-purchase order editing and upsells for Shopify

Richpanel

Self-serve AI helpdesk for Shopify brands, positioned as a lower-cost Gorgias alternative

Remarkable AI

AI plus human 1:1 customer engagement across winback, support, and social

Re:amaze

Unified helpdesk, live chat, and AI chatbot for SMB Shopify brands

Protect+

Post-purchase protection for returns, exchanges, warranties, and package coverage

prettydamnquick

AI checkout and delivery optimization for Shopify

Pickeasy

Delivery date and pickup scheduling for local Shopify merchants

ParcelWILL

Branded order tracking pages that turn shipping updates into a revenue surface

Order Editing

Self-serve post-purchase order edits and upsells for Shopify brands

Onepilot

Outsourced customer support combining human agents and AI, priced per ticket

Onepilot

Outsourced customer support combining human agents and AI across email, chat, phone, and social

Onward

Package protection, order upgrades, and post-purchase monetization for Shopify brands

OpenDesk

AI-powered customer support for Shopify brands

Notify Back in Stock

Automated back-in-stock alerts that turn waitlist subscribers into paying customers

Narvar

Enterprise post-purchase platform for tracking, returns, and proactive customer messaging

Meet Alto AI

AI community manager for Facebook and Instagram comments and DMs

Malomo

Branded order tracking pages and shipment notifications for Shopify

Loop Returns

Self-serve returns, exchanges, and return-for-credit for Shopify

Kustomer

AI-first omnichannel CX platform for high-volume brands

Kodif

Agentic CX platform that resolves support tickets with AI and assists the rest

Kiwi Sizing

Size charts and AI fit recommendations for Shopify apparel and footwear

InboxPilot

AI email assistant that drafts and auto-sends replies from your own knowledge base

Help Scout

Email-centric help desk for SMB and mid-market support teams

Gorgias

AI-powered CX helpdesk that automates support and drives sales

Gladly

Radically personal customer service platform built around the person, not the ticket

Genlook

AI-powered virtual try-on for Shopify clothing stores

Frate Returns

AI-powered returns portal that converts refunds into exchanges and reduces return volume

FullStory

Behavioral analytics and session replay that finds friction, errors, and lost revenue across your digital experience

Flyweight AI Chatbot with Personality

AI chatbot for Shopify that handles support and converts browsers into buyers

Flits

Loyalty rewards, referrals, store credit, and customer account pages for Shopify brands

Deepsolv

AI agents for social media comment moderation, DM automation, and paid ad protection

DigitalGenius

AI customer service platform built for ecommerce brands

Corso

Green shipping protection, carbon offsets, and post-purchase concierge for Shopify

Converzation AI

Train AI on your knowledge base to automate customer support

Consio AI

AI voice agents and outbound power dialer for Shopify DTC brands

Commslayer

AI helpdesk and chat for Shopify, built by the ex-Lifetimely founders

Chatty

AI sales agent and live chat for Shopify stores

Cavalry.ai

Autonomous AI CX agent that resolves support tickets end-to-end for Shopify brands

Big Sur AI

AI sales agent that guides on-site shoppers in real time and converts browsers into buyers

alby

AI shopping agent that answers product questions, guides shoppers, and automates post-purchase support

AI Fit Finder

AI-powered size recommendations for apparel and footwear Shopify stores

Ada

Enterprise AI customer service platform with autonomous agents across chat, voice, and email

14.ai

AI-native customer support platform that automates tickets and replaces your CX stack