Kustomer is a Shopify app developer based in the United States that makes Kustomer, a chat app on the Shopify App Store. It provides an ai customer service crm. Among the 15,357 Shopify brands over $5M that dtcmvp tracks, 146 (1%) run Kustomer, #8 of 307 chat apps by that count. Its share is highest among Beauty & Personal Care (1.6%), Health & Wellness (1.3%) and Fashion & Apparel (1.2%) brands. It is rated 5 out of 5 from 24 reviews on the Shopify App Store. It carries Shopify's Built for Shopify badge. Kustomer has 1 plan on the Shopify App Store, at no charge. It bills some charges outside the Shopify invoice.
Kustomer is an ai-first cx platform that resolves routine support tickets (order status, shipping, returns) across chat, email, WhatsApp & sms without a human agent. Built for high-volume Shopify brands where ticket load outpaces what a small cx team can handle, and rep handle time is the bottleneck.
What Kustomer does for Shopify brands
- ai agents resolve order status, shipping, returns & faqs across chat, email, WhatsApp, sms
- Deflected tickets never touch your cx team, cutting cost per contact
- Unified customer timeline gives reps full order & conversation history in one view
- ai-assisted rep guidance cuts handle time on tickets that still need a human
Overview
Kustomer sells an AI-powered customer service platform and CRM that brings chat, email, voice, social and messaging conversations into one customer timeline. It gives support teams AI agents and tools to handle customer requests, route conversations and report on results, using customer and order data.
For Shopify brands
- Pulls purchase history, order data and conversations into a single customer timeline that agents and AI use when answering
- Automates routine work such as conversation routing, quality checks and reminders through no-code workflows
- Installs from the Shopify App Store and connects with a Shopify store's customer and order data
How it works
Brands install the app from the Shopify App Store or schedule a demo with Kustomer. Pricing is built for each team after a short assessment, and some channel configuration may require a statement of work and an implementation fee.
- Built for
- Retail and DTC brands are one of several listed verticals, alongside financial services, travel and hospitality, technology, health and wellness, and B2B companies.
- Pricing
- The Shopify App Store lists a free-to-install app with plans from $89 per month per user for Enterprise and $139 per month per user for Ultimate. Voice, SMS, transcription and WhatsApp are pay as you go.
Products
- Kustomer Concierge AI agent that resolves customer requests across channels using full customer context
- Kustomer Envoy Gives human reps context, intelligence and tools during each interaction
- Kustomer Architect Helps CX teams design, build, test, launch and optimize AI experiences
- Data Explorer Answers plain-language questions with charts, breakdowns and explanations about CX data
- CRM Stores customer data in custom objects and attributes across every customer relationship
- Omnichannel Unifies chat, email, text, voice, Slack and online forms in one timeline
Integrations
Buyer notes
- Listed with the Built for Shopify badge on the Shopify App Store
- Pricing is quoted per team after a two-minute assessment and a live walkthrough
- Some channel configuration may require a statement of work and an implementation fee
- Security listings include SOC 2, ISO 27001, ISO 27701, ISO/IEC 42001 and GDPR, with a HIPAA-enabled add-on
From Kustomer's own site and Shopify App Store listings, as of 2026-10-30.
Among Shopify brands over $5M
Share of each sector's brands running it, where that beats the overall rate.
On the Shopify App Store
Kustomer
5.0 · 24 reviewsBuilt for ShopifyFree planOn 1% of brands over $5MLaunched 2020ChatDiscover Kustomer's AI-powered CRM for Shopify. Tailored omnichannel support and customer insights to elevate your eCommerce and retail experience.
Pricing
From $89 per monthFree to installFrom $89 per month, per user for Enterprise and $139 per month, per user for Ultimate
Some charges are billed by the developer outside your Shopify invoice.
Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.
Alternatives to Kustomer
The most used chat apps among Shopify brands over $5M.
| App | Brands over $5M | App Store |
|---|---|---|
| Shopify Inbox · Shopify | 10.5% | 4.6 · 5,811 |
| Tidio · TIDIO LLC | 3.4% | 4.8 · 1,356 |
| Richpanel · Richpanel Inc | 1.9% | 4.9 · 137 |
| Fin AI Agent & Intercom · Intercom | 1.7% | 3.7 · 18 |
| Re:amaze AI Helpdesk & Chat · Reamaze | 1.6% | 4.4 · 181 |
| LiveChat · Text | 1.4% | 4.4 · 49 |
Often used with Kustomer
What its brands run more often than Shopify brands over $5M do overall.
- Foursixty Shoppable Social UGC12.3% of its brands · 5.3x average
- Visually A/B Testing & CRO10.3% of its brands · 3.8x average
- Fairing Post Purchase Surveys17.8% of its brands · 3.8x average
- Rise Gift Cards & Store Credit15.1% of its brands · 3.6x average
- Elevar Conversion Tracking37.7% of its brands · 3.4x average
What Shopify apps does Kustomer make?
Kustomer has 1 app on the Shopify App Store: Kustomer.
How many Shopify brands use Kustomer?
Among the 15,357 Shopify brands over $5M that dtcmvp tracks, 146 (1%) run Kustomer, #8 of 307 chat apps by that count. Its share is highest among Beauty & Personal Care (1.6%), Health & Wellness (1.3%) and Fashion & Apparel (1.2%) brands.
What are the alternatives to Kustomer?
The most used chat apps among Shopify brands over $5M, after Kustomer: Shopify Inbox (10.5%), Tidio (3.4%), Richpanel (1.9%), Fin AI Agent & Intercom (1.7%), Re:amaze AI Helpdesk & Chat (1.6%) and LiveChat (1.4%).
What do Kustomer's brands use alongside it?
Of the brands running Kustomer, 12.3% also run Foursixty Shoppable Social UGC, 10.3% also run Visually A/B Testing & CRO, 17.8% also run Fairing Post Purchase Surveys, 15.1% also run Rise Gift Cards & Store Credit and 37.7% also run Elevar Conversion Tracking. Each is at least 3.4 times as common among them as across all brands over $5M.
How is Kustomer rated?
Kustomer is rated 5 out of 5 from 24 reviews on the Shopify App Store.
How much does Kustomer cost?
Kustomer has 1 plan on the Shopify App Store, at no charge. It bills some charges outside the Shopify invoice. Kustomer: From $89 per month, Free to install (From $89 per month, per user for Enterprise and $139 per month, per user for Ultimate).
