Onepilot

What Onepilot does for Shopify brands

• ●Outsourced agents handle tickets at lower fully-loaded cost vs in-house
• ●Removes hiring, scheduling, QA & training overhead from your team
• ●Faster response times & higher-quality cx reduce churn, lift repeat purchase
• ●Scales support volume 3x during seasonal spikes without internal hiring

Overview

Onepilot sells outsourced customer care, sales and retention, and KYC (identity document checks) services. Human agents do the work, supported by Onepilot's own tools for training, ticket routing, scheduling and quality checks. It also lists a Shopify app, Onepilot AI, that lets merchants build LLM-based workflows to automate support, manage data and run actions across tools. It is meant for teams whose in-house support or prospecting takes too long, or who want a more flexible outsourcing partner.

For Shopify brands

• ●Agents handle customer care tickets by email, call and chat in 15+ languages, so the in-house team does not have to.
• ●AI routes tickets to agents, suggests processes from the knowledge base, and pre-solves eligible tickets under agent supervision.
• ●The Onepilot AI app lets a merchant build LLM-powered workflows to automate support and manage data, and it has a free plan.

How it works

Onepilot sources and trains agents, builds a knowledge base together with the brand, and schedules shifts to match ticket volume. Agents work in Onepilot's Ticket Center and Cockpit, or connect to the brand's existing ticketing and back-office tools. Quality checks review tickets to improve agent skills.

Pricing

The website lists a fixed monthly subscription, pay per hour, or pay per contact. One example shows 12,000 tickets per month with local agents on email and calls at 24,600€ per month, including an account manager. The Shopify app has a free plan.

Products

• ●Customer Care Outsourced customer management and live operations across channels and languages.
• ●Sales & Retention Outsourced agents who convert prospects and upsell existing clients.
• ●KYC Document management and validation, including identity document checks.
• ●Ticket Center Routes each ticket to a chosen agent.
• ●Knowledge Base Holds a customer's support processes, built and updated jointly with Onepilot.
• ●Onepilot AI Shopify app for building LLM-powered workflows that automate support and manage data.

Buyer notes

• The site says 15+ languages are covered, with agents available 24/7 across email, calls and chat.
• Security page items listed: GDPR, ISO 18295 and ISO 27001.
• Offices are in France, the UK and Germany.
• The Onepilot AI Shopify app carries the Built for Shopify badge.

From Onepilot's own site and Shopify App Store listings, as of 2026-10-30.

On the Shopify App Store

• Onepilot AI

  Built for ShopifyFree planLaunched 2025Support - Other

  The Onepilot AI platform lets merchants build workflows powered by LLMs to automate support, manage data, and execute actions across tools like Sho...

  Pricing

  Onepilot

  Free

  Some charges are billed by the developer outside your Shopify invoice.

Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.