Springboard provides unknown (The description from Springboard's website was not included in your message.).
Springboard runs fractional cx teams and cart recovery for consumer brands on Shopify. Canada/USA-based agents handle tickets across Gorgias, Zendesk & 25+ platforms, while a separate service personally reaches out to abandoned checkouts. Fits brands with ticket volume that does not justify a full-time in-house hire.
What Springboard does for Shopify brands
- Fractional cx agents at ~$1,200/mo vs $3,500 in-house national average
- No benefits, recruiting, or HR overhead on top of agent cost
- Personal outreach to abandoned checkouts recovers carts at full aov
- Brand keeps 95-97% revenue share on recovered carts
Overview
Springboard is a customer experience agency that provides fractional customer service teams to consumer product (CPG) brands. It staffs teams of stay-at-home moms and dads based in Canada and the USA, matched to the brand's industry, so a merchant does not have to hire, train and manage its own support staff.
For Shopify brands
- Takes hiring, training, management, QA, taxes and benefits for support agents off the brand's team.
- Matches agents to the brand's industry, for example skincare brands are paired with agents who worked in skincare.
- Charges per completed interaction rather than per hour or salary, and agents work from the same ticket count so more agents can be added on request.
How it works
Springboard trains agents for 22-25 business days on the brand's product docs, website, closed tickets and other material found online. Agents begin clearing tickets in 18-25 days, and onboarding is free. Agents work inside the tools the brand already uses.
- Built for
- Consumer product (CPG) brands, from snacks to sneakers to skincare.
- Pricing
- Charges per completed interaction rather than hourly or salary. The site gives an average cost of $2000 a month per agent.
Products
- Fractional customer service teams Industry-matched support agents based in Canada and the USA who handle a brand's customer tickets.
Buyer notes
- Agents begin clearing tickets in 18-25 days
- Onboarding is free
- All agents are based in Canada and the USA and are native English speakers
- Agents have at least 2 years of experience in customer service, CPG and software use
From Springboard's own site and Shopify App Store listings, as of 2026-10-30.
How much does Springboard cost?
Charges per completed interaction rather than hourly or salary. The site gives an average cost of $2000 a month per agent.
