Zendesk is a Shopify app developer based in the United States that makes Zendesk, a helpdesk app on the Shopify App Store. It provides customer service software with AI agents for support teams. Among the 15,357 Shopify brands over $5M that dtcmvp tracks, 1,493 (9.7%) run Zendesk, #2 of 48 helpdesk apps by that count. Its share is highest among Electronics & Tech (20.3%), Sports & Outdoors (13%) and Health & Wellness (10.5%) brands. It is rated 3.2 out of 5 from 94 reviews on the Shopify App Store. Zendesk has 4 plans on the Shopify App Store, from $55 to $150 a month. Some plans add usage charges on top, listed with each plan. It bills some charges outside the Shopify invoice.
Zendesk is an enterprise customer service platform that uses ai agents and a unified agent workspace to handle support across email, chat, and social. Best fit for brands with 20+ cx agents handling high ticket volume, since pricing is per agent per month rather than per ticket.
What Zendesk does for Shopify brands
- ai agents resolve order status, account help & FAQs before reaching humans
- Help center articles deflect routine inquiries through self-service
- Copilot drafts replies & summarizes context so each ticket takes less time
- Surfaced macros & unified workspace ramp new agents faster
Overview
Zendesk sells customer service software that lets support teams manage and resolve customer inquiries across channels such as email, messaging, live chat and voice in one place. It includes AI agents and tools for reporting, quality assurance and workforce management. A Shopify app connects Zendesk Support and Chat to a store so agents have the customer information they need when replying to inquiries.
For Shopify brands
- The Shopify app gives support agents the information they need when replying to customer inquiries, without leaving Zendesk.
- Customer inquiries from multiple channels are managed and tracked as tickets in one place.
- AI agents can resolve customer issues on a channel without a person handling each one.
How it works
A brand can start a 14-day free trial without a credit card, using a work email to connect customer emails and apps and to invite team members. Zendesk also offers a demo and a sales contact option.
- Built for
- Service teams at companies of many sizes and industries, including retail, with qualified startups able to get up to 2 years of Zendesk free.
- Pricing
- Plans start from $19 per month, with a 14-day free trial. The Shopify app listing shows a free plan, and Contact Sales is available for custom needs.
Products
- Zendesk for Customer Service Manages and resolves customer inquiries across all channels in one place.
- Zendesk AI agents Resolve customer issues on any channel autonomously.
- Copilot An AI assistant that supports service teams.
- Contact Center Handles customer calls and other channels with AI-powered resolutions.
- Quality assurance Scores human and AI agent conversations automatically to improve service.
- Workforce Management Forecasts, staffs and schedules agents using AI.
Integrations
Buyer notes
- 14-day free trial with no credit card required.
- Marketplace lists 1,800+ apps, partners and integrations.
- Site is available in 17 language and regional versions.
- Demo and Contact Sales options are available before purchase.
From Zendesk's own site and Shopify App Store listings, as of 2026-10-30.
Among Shopify brands over $5M
Share of each sector's brands running it, where that beats the overall rate.
On the Shopify App Store
Zendesk
3.2 · 94 reviewsFree planPaid from $55/moOn 9.7% of brands over $5MLaunched 2013HelpdeskThis app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to lea...
Pricing
Suite Team$55/monthper agent/month billed annually
14-day free trialSuite Growth$89/monthper agent/month billed annually
14-day free trialSuite Professional$115/monthper agent/month billed annually
14-day free trialSuite Enterprise$150/monthper agent/month billed annually
14-day free trialSome charges are billed by the developer outside your Shopify invoice.
Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.
Alternatives to Zendesk
The most used helpdesk apps among Shopify brands over $5M.
Often used with Zendesk
What its brands run more often than Shopify brands over $5M do overall.
- Bazaarvoice Ratings & Reviews12.7% of its brands · 2.2x average
- Criteo GO14.9% of its brands · 2.1x average
- Pandectes GDPR Compliance15.5% of its brands · 1.7x average
- Klarna On‑Site Messaging27.3% of its brands · 1.7x average
- Elevar Conversion Tracking18.5% of its brands · 1.7x average
What Shopify apps does Zendesk make?
Zendesk has 1 app on the Shopify App Store: Zendesk.
How many Shopify brands use Zendesk?
Among the 15,357 Shopify brands over $5M that dtcmvp tracks, 1,493 (9.7%) run Zendesk, #2 of 48 helpdesk apps by that count. Its share is highest among Electronics & Tech (20.3%), Sports & Outdoors (13%) and Health & Wellness (10.5%) brands.
What are the alternatives to Zendesk?
The most used helpdesk apps among Shopify brands over $5M, after Zendesk: Gorgias (22%), SB (0.9%), Gladly (0.9%), Help Scout (0.6%), Relocate+ Order Editing (0.2%) and Yuma AI (0.1%).
What do Zendesk's brands use alongside it?
Of the brands running Zendesk, 12.7% also run Bazaarvoice Ratings & Reviews, 14.9% also run Criteo GO, 15.5% also run Pandectes GDPR Compliance, 27.3% also run Klarna On‑Site Messaging and 18.5% also run Elevar Conversion Tracking. Each is at least 1.7 times as common among them as across all brands over $5M.
How is Zendesk rated?
Zendesk is rated 3.2 out of 5 from 94 reviews on the Shopify App Store.
How much does Zendesk cost?
Zendesk has 4 plans on the Shopify App Store, from $55 to $150 a month. Some plans add usage charges on top, listed with each plan. It bills some charges outside the Shopify invoice. Zendesk: Suite Team, $55/month (per agent/month billed annually); Suite Growth, $89/month (per agent/month billed annually); Suite Professional, $115/month (per agent/month billed annually); Suite Enterprise, $150/month (per agent/month billed annually).
