Gorgias Inc. is a Shopify app developer based in the United States that makes Gorgias: AI Helpdesk & Chat, a helpdesk app on the Shopify App Store. It provides conversational AI platform for ecommerce. Among the 15,357 Shopify brands over $5M that dtcmvp tracks, 3,384 (22%) run Gorgias: AI Helpdesk & Chat, more than any other helpdesk app. Its share is highest among Beauty & Personal Care (30.3%), Health & Wellness (29%) and Fashion & Apparel (28.3%) brands. It is rated 4.3 out of 5 from 706 reviews on the Shopify App Store. It carries Shopify's Built for Shopify badge. Gorgias: AI Helpdesk & Chat has 4 plans on the Shopify App Store, from $10 to $900 a month. Some plans add usage charges on top, listed with each plan.
Gorgias is an ai helpdesk for Shopify brands that automates routine support tickets and runs proactive chat on storefront pages. Fits brands with enough ticket volume that agent labor is a real line item, and enough traffic that a shopping assistant can recover abandoning browsers.
What Gorgias does for Shopify brands
- AI agent resolves order status, returns & shipping tickets without a human, cutting labor cost
- Proactive chat with tailored product recs converts browsing visitors who would've left
Overview
Gorgias Inc. sells a helpdesk and an AI Agent for ecommerce brands. The helpdesk puts email, chat, SMS, WhatsApp, Instagram and Facebook conversations in one inbox with Shopify order and customer data. The AI Agent answers routine tickets and handles pre-sale and post-sale questions, so support teams spend less time on repetitive requests.
- Built for
- Ecommerce brands on Shopify, BigCommerce, Magento or WooCommerce, with industry pages for apparel, subscriptions, beauty, health and wellness, home and garden, and food and beverage.
- Pricing
- The Shopify App Store lists a free plan and four monthly tiers: Starter $10 (50 tickets), Basic $60 (300), Pro $360 (2,000) and Advanced $900 (5,000), with overage fees per ticket. An AI Agent add-on is available. Voice and SMS are add-ons priced by call and text volume.
Products
- AI Agent Answers, sells to and engages customers, and hands off to human agents with context.
- Helpdesk Puts all customer messages in one inbox with Shopify order, customer and product data.
- Voice Handles customer phone support from inside the helpdesk.
- SMS Turns inbound text messages into helpdesk tickets that agents reply to.
- Gorgias: AI Helpdesk & Chat Shopify App Store app with an AI chatbot and Shopify-native helpdesk for tickets.
Integrations
Buyer notes
- Its 50 in 50 program starts with connecting channels and migrating data, with a launch listed at day 7.
- Existing phone numbers can be ported to Gorgias, or a new number can be created for SMS, Voice or both.
- The Shopify App Store listing carries the Built for Shopify badge, and the site describes a one-click Shopify install.
- Custom integrations are supported, and the site links to developer docs and an app partner program.
From Gorgias's own site and Shopify App Store listings, as of 2026-10-20.
Among Shopify brands over $5M
Share of each sector's brands running it, where that beats the overall rate.
On the Shopify App Store
Gorgias: AI Helpdesk & Chat
4.3 · 706 reviewsBuilt for ShopifyFree planPaid from $10/moOn 22% of brands over $5MLaunched 2017HelpdeskImprove customer experience with Gorgias: an AI chatbot and Shopify-native helpdesk that automates tickets, answer shoppers 24/7 and turn support into sales.
Pricing
Starter plan$10/month$0.40 per each additional ticket
- 3 customer support agents
- 50 tickets per month included
- Live chat
- AI Agent add-on available
7-day free trialBasic plan$60/monthor $600/year and save 17%$40 per each additional 100 tickets
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- +1 more
7-day free trialPro plan$360/monthor $3,600/year and save 17%$36 per each additional 100 tickets
- Up to 500 customer support agents
- 2000 tickets included
- Live chat
- Customer service
- +1 more
7-day free trialAdvanced plan$900/monthor $9,000/year and save 17%$36 per each additional 100 tickets
- Up to 500 customer support agents
- 5000 tickets included
- Live chat
- Customer service
- +1 more
7-day free trial
Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.
Alternatives to Gorgias
The most used helpdesk apps among Shopify brands over $5M.
Often used with Gorgias
What its brands run more often than Shopify brands over $5M do overall.
- Loop Returns & Exchanges24.8% of its brands · 2.5x average
- Alia14.5% of its brands · 2.3x average
- Shoplift10.2% of its brands · 2.2x average
- Elevar Conversion Tracking23.5% of its brands · 2.1x average
- Intelligems15.6% of its brands · 2.1x average
What Shopify apps does Gorgias Inc. make?
Gorgias Inc. has 1 app on the Shopify App Store: Gorgias: AI Helpdesk & Chat.
How many Shopify brands use Gorgias Inc.?
Among the 15,357 Shopify brands over $5M that dtcmvp tracks, 3,384 (22%) run Gorgias: AI Helpdesk & Chat, more than any other helpdesk app. Its share is highest among Beauty & Personal Care (30.3%), Health & Wellness (29%) and Fashion & Apparel (28.3%) brands.
What are the alternatives to Gorgias Inc.?
The most used helpdesk apps among Shopify brands over $5M, after Gorgias Inc.: Zendesk (9.7%), SB (0.9%), Gladly (0.9%), Help Scout (0.6%), Relocate+ Order Editing (0.2%) and Yuma AI (0.1%).
What do Gorgias Inc.'s brands use alongside it?
Of the brands running Gorgias Inc., 24.8% also run Loop Returns & Exchanges, 14.5% also run Alia, 10.2% also run Shoplift, 23.5% also run Elevar Conversion Tracking and 15.6% also run Intelligems. Each is at least 2.1 times as common among them as across all brands over $5M.
How is Gorgias: AI Helpdesk & Chat rated?
Gorgias: AI Helpdesk & Chat is rated 4.3 out of 5 from 706 reviews on the Shopify App Store.
How much does Gorgias Inc. cost?
Gorgias: AI Helpdesk & Chat has 4 plans on the Shopify App Store, from $10 to $900 a month. Some plans add usage charges on top, listed with each plan. Gorgias: AI Helpdesk & Chat: Starter plan, $10/month ($0.40 per each additional ticket); Basic plan, $60/month ($40 per each additional 100 tickets); Pro plan, $360/month ($36 per each additional 100 tickets); Advanced plan, $900/month ($36 per each additional 100 tickets).
