Gladly
Radically personal customer service platform built around the person, not the ticket
Gladly Inc is a Shopify app developer based in the United States that makes Gladly: AI Customer Support, a helpdesk app on the Shopify App Store. It provides agentic commerce platform for top brands. Among the 15,357 Shopify brands over $5M that dtcmvp tracks, 131 (0.9%) run Gladly: AI Customer Support, #4 of 48 helpdesk apps by that count. Its share is highest among Fashion & Apparel (1.5%) and Health & Wellness (1.3%) brands. It is rated 4.7 out of 5 from 29 reviews on the Shopify App Store. It carries Shopify's Built for Shopify badge. Gladly: AI Customer Support has 2 plans on the Shopify App Store, from free to $250 a month. Some plans add usage charges on top, listed with each plan. It bills some charges outside the Shopify invoice.
Gladly is a customer service platform built around the person instead of the ticket, giving agents one unified profile across every channel. Best fit for brands with repeat-purchase patterns (beauty, wellness, apparel, subscription) where service quality drives loyalty, not just deflection.
What Gladly does for Shopify brands
- Unified customer profile ends tool-hopping, recovers agent hours at fully loaded cost
- Faster resolution per conversation as context is already assembled
- Personal service across interactions lifts repeat purchase rate on existing customers
Overview
Gladly is an AI customer service and commerce platform for retail and ecommerce brands. It combines an AI agent for shopping help and support with a lifelong customer record shared across AI and human agents, across chat, email, SMS, social and voice. It helps merchants answer shopper questions, handle orders and returns, and keep conversation history in one place.
For Shopify brands
- Its AI agent handles order, return and support requests by email and chat, taking routine tickets off the team.
- A shopping assistant answers product questions on the store site, makes recommendations and checks shoppers out inside the conversation.
- It connects to Shopify to pull customer and purchase history, so AI and human agents see the full customer record before replying.
How it works
A brand can start on the free plan to test the AI agent with 100 AI interactions. The ecommerce team sets what the AI recommends, how it guides shoppers and when behavior changes, without engineers.
- Built for
- Retail and ecommerce brands, including Shopify merchants, with a Built for Shopify listing in the App Store.
- Pricing
- The Shopify app has a free plan with 100 AI interactions and 1 team member seat. The Starter cap plan is $250/month as a spending limit, charging $1.50 per AI Resolution, $0.25 per AI Assist and $120/month per team member.
Products
- Gladly: AI Customer Support Shopify app with an AI agent for chat and email, order and return handling, and product recommendations
- Shopping Assistant Conversational AI on the brand's site that guides shoppers to products and checks them out in chat
- Voice AI AI that handles customer phone conversations
- Customer Profile Lifelong customer record of orders, preferences and past conversations across channels, AI and human
- Conversation Timeline Single thread of each customer's chats, calls and emails across channels
- App Platform Lets brands build custom integrations on Gladly
Integrations
Buyer notes
- Free plan includes 100 AI interactions to test.
- Starter cap plan lets the brand set a monthly spending limit.
- Pay as you go pricing per AI Resolution and AI Assist.
- Built for Shopify badge on the App Store listing.
From Gladly's own site and Shopify App Store listings, as of 2026-10-30.
Among Shopify brands over $5M
Share of each sector's brands running it, where that beats the overall rate.
On the Shopify App Store
Gladly: AI Customer Support
4.7 · 29 reviewsBuilt for ShopifyFree planPaid from $250/moOn 0.9% of brands over $5MLaunched 2021HelpdeskGladly is AI-powered customer service software built for Shopify. Resolve orders, returns, and support tickets automatically via email and chat. Pay as you go.
Pricing
Free planFree- 100 AI interactions to test out
- AI agent for chat & email
- Shopify product recommendations
- Integrates with Shopify, Klaviyo & more
- +1 more
Starter cap$250/monthSet your monthly limit and pay as you go. Everything in the free trial + unlimited interactions up to your spending cap.
- $1.50 per AI Resolution
- $0.25 per AI Assist
- $120/mo per team member
Some charges are billed by the developer outside your Shopify invoice.
Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.
Alternatives to Gladly
The most used helpdesk apps among Shopify brands over $5M.
Often used with Gladly
What its brands run more often than Shopify brands over $5M do overall.
- PostPilot Direct Mail Platform19.1% of its brands · 7.8x average
- Rise Gift Cards & Store Credit22.9% of its brands · 5.5x average
- Visually A/B Testing & CRO13.7% of its brands · 5.1x average
- Nosto13% of its brands · 5.1x average
- Fairing Post Purchase Surveys22.9% of its brands · 4.9x average
What Shopify apps does Gladly Inc make?
Gladly Inc has 1 app on the Shopify App Store: Gladly: AI Customer Support.
How many Shopify brands use Gladly Inc?
Among the 15,357 Shopify brands over $5M that dtcmvp tracks, 131 (0.9%) run Gladly: AI Customer Support, #4 of 48 helpdesk apps by that count. Its share is highest among Fashion & Apparel (1.5%) and Health & Wellness (1.3%) brands.
What are the alternatives to Gladly Inc?
The most used helpdesk apps among Shopify brands over $5M, after Gladly Inc: Gorgias (22%), Zendesk (9.7%), SB (0.9%), Help Scout (0.6%), Relocate+ Order Editing (0.2%) and Yuma AI (0.1%).
What do Gladly Inc's brands use alongside it?
Of the brands running Gladly Inc, 19.1% also run PostPilot Direct Mail Platform, 22.9% also run Rise Gift Cards & Store Credit, 13.7% also run Visually A/B Testing & CRO, 13% also run Nosto and 22.9% also run Fairing Post Purchase Surveys. Each is at least 4.9 times as common among them as across all brands over $5M.
How is Gladly: AI Customer Support rated?
Gladly: AI Customer Support is rated 4.7 out of 5 from 29 reviews on the Shopify App Store.
How much does Gladly Inc cost?
Gladly: AI Customer Support has 2 plans on the Shopify App Store, from free to $250 a month. Some plans add usage charges on top, listed with each plan. It bills some charges outside the Shopify invoice. Gladly: AI Customer Support: Free plan, Free; Starter cap, $250/month (Set your monthly limit and pay as you go. Everything in the free trial + unlimited interactions up to your spending cap).
