SurveySensum
AI-powered NPS, CSAT, and CES surveys with text analytics and closed-loop feedback
SurveySensum provides customer experience management platform for Shopify merchants.
SurveySensum runs NPS, CSAT, and CES surveys with ai text analytics that tag sentiment and surface complaint themes across open-ended responses. Closed-loop workflows route detractor feedback to the right team so issues get fixed before they snowball. Best fit for brands with enough post-purchase volume to spot patterns and a cx team ready to act on them.
What SurveySensum does for Shopify brands
- Upstream feedback channel surfaces issue patterns early, cutting support tickets
- Auto sentiment tagging & dashboards replace manual Excel survey stitching
- Detractor alerts flag at-risk customers in the window they can still be saved
- Small drops in churn compound across the recurring purchase cycle
Overview
SurveySensum sells survey and feedback software for measuring NPS, CES and CSAT, employee experience and market research. Surveys can be sent by email, WhatsApp, in-app, SMS or through a CRM, and results go into dashboards, alerts and text and sentiment analysis.
For Shopify brands
- Surveys can be sent by email, WhatsApp, SMS or in-app, with contacts uploaded by CSV, API or CRM sync.
- Feedback alerts route responses to the right team, and a closed-loop system is included on the Self-Driven CX plan.
- Onboarding covers choosing survey touchpoints and questions, branding the surveys, and setting up dashboards and automation, with support for the first 3 months after go-live.
How it works
The brand defines goals and maps the customer journey, launches surveys, and analyses data and closes the loop. SurveySensum adds insights and recommendations. Onboarding from the Self-Driven plan includes help through to go-live and handholding for the first 3 months.
- Pricing
- Three plans: Starter CX (up to 6,000 responses a year), Self-Driven CX (up to 12,000 a year) and Managed CX for You (unlimited responses, through sales). A one-month free trial includes 25 free responses and all features.
Products
- NPS, CES, CSAT Survey Software Builds and sends NPS, CES and CSAT surveys and reports on the responses.
- Starter CX Entry plan: up to 6,000 responses a year, unlimited users and survey projects.
- Self-Driven CX Adds closed-loop feedback, basic text and sentiment analysis, and implementation support until go-live.
- Managed CX for You Adds a dedicated CX consultant, custom dashboards, data migration and unlimited responses.
- SensAI AI features: text and sentiment analysis, prompt-based survey creation, and insight report summaries.
- Omnichannel Conversational Analytics A fourth suite on the pricing page, listed as Conversation Analytics.
Integrations
Buyer notes
- Managed CX for You includes migration of data from previous platforms and cloud hosting in your native country.
- Starter CX lists global support with response times under 2 hours; Self-Driven CX adds 24/7 live chat.
- Onboarding is included from the Self-Driven plan, with go-live help for the first 3 months.
- Surveys can be launched in 30+ languages; Starter CX lists HIPAA, GDPR, SOC 2 and ISO 27001 compliance.
From SurveySensum's own site and Shopify App Store listings, as of 2026-10-30.
How much does SurveySensum cost?
Three plans: Starter CX (up to 6,000 responses a year), Self-Driven CX (up to 12,000 a year) and Managed CX for You (unlimited responses, through sales). A one-month free trial includes 25 free responses and all features.
