Shark Byte, Inc is a Shopify app developer that makes SB: Helpdesk, Live Chat & FAQs, a helpdesk app on the Shopify App Store. It provides HelpCenter customer service app for e-commerce merchants. Among the 15,394 Shopify brands over $5M that dtcmvp tracks, 139 (0.9%) run SB: Helpdesk, Live Chat & FAQs, #3 of 48 helpdesk apps by that count. Its share is highest among Home & Living (1.1%) and Fashion & Apparel (1.1%) brands. It is rated 4.6 out of 5 from 317 reviews on the Shopify App Store. It carries Shopify's Built for Shopify badge. SB: Helpdesk, Live Chat & FAQs has 4 plans on the Shopify App Store, from free to $49.99 a month. Some plans add usage charges on top, listed with each plan.
Overview
Shark Byte, Inc sells a Shopify app called SB: Helpdesk, Live Chat & FAQs. It gives merchants a help desk ticketing system, live chat, an FAQ page builder and product tabs in one app. Merchants use it to handle customer support questions for their Shopify stores.
- Pricing
- The app has a free plan with 10 tickets per month, then paid plans at $5.99, $19.99 and $49.99 per month. Each plan includes a set number of tickets (10, 50, 300 and 1000), and extra tickets cost $0.25, $0.16, $0.15 and $0.10 each on the Free, Basic, Standard and Advanced plans.
Products
- SB: Helpdesk, Live Chat & FAQs Shopify app with FAQ page builder, help desk ticketing, live chat, chatbots and product tabs.
Integrations
Buyer notes
- Listed in the Store management category on the Shopify App Store.
- Has the Built for Shopify badge.
- Basic plan and above include unlimited support agents; Standard and Advanced include per-agent performance reports.
- FAQ translations: up to 3 languages on Basic, up to 5 on Standard, unlimited on Advanced.
From Shark Byte, Inc's own site and Shopify App Store listings, as of 2026-10-20.
Among Shopify brands over $5M
Share of each sector's brands running it, where that beats the overall rate.
On the Shopify App Store
SB: Helpdesk, Live Chat & FAQs
4.6 · 317 reviewsBuilt for ShopifyFree planPaid from $5.99/moOn 0.9% of brands over $5MLaunched 2015HelpdeskDeliver fast & accurate customer support service with FAQ page builder, all-in-one help desk ticketing, live chat, and product tabs for Shopify stores.
Pricing
FreeFree to install$0.25 per ticket after first 10 tickets
- Helpdesk: 10 tickets/month
- Limited FAQs (customizable) & templates
- Knowledge Base: Up to 10 Articles
- Widget with FAQs, order tracking
- +4 more
Basic$5.99/monthor $59.99/year and save 17%$0.16 per ticket after first 50 tickets
- Helpdesk: 50 tickets/month
- Everything in Free, plus:
- Unlimited FAQs (integrated with OpenAI)
- Knowledge Base: Unlimited Articles
- +4 more
14-day free trialStandard$19.99/monthor $199.99/year and save 17%$0.15 per ticket after first 300 tickets
- Helpdesk: 300 tickets/month
- Everything in Basic, plus:
- FAQ translations (up to 5)
- Knowledge Base: Unlimited Articles
- +1 more
14-day free trialAdvanced$49.99/monthor $498.96/year and save 17%$0.1 per ticket after first 1000 tickets
- Helpdesk: 1000 tickets/month
- Everything in Standard, plus:
- Unlimited FAQ translations
- Knowledge Base: Unlimited Articles
- +2 more
14-day free trial
Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.
Alternatives to Shark Byte, Inc
The most used helpdesk apps among Shopify brands over $5M.
Often used with Shark Byte, Inc
What its brands run more often than Shopify brands over $5M do overall.
- Frequently Bought Together CBB14.4% of its brands · 3.1x average
- Infinite Options11.5% of its brands · 2.9x average
- GemPages Landing Page Builder10.1% of its brands · 2.8x average
- vendor-powr11.5% of its brands · 2.4x average
- Loox12.9% of its brands · 2x average
What Shopify apps does Shark Byte, Inc make?
Shark Byte, Inc has 1 app on the Shopify App Store: SB: Helpdesk, Live Chat & FAQs.
How many Shopify brands use Shark Byte, Inc?
Among the 15,394 Shopify brands over $5M that dtcmvp tracks, 139 (0.9%) run SB: Helpdesk, Live Chat & FAQs, #3 of 48 helpdesk apps by that count. Its share is highest among Home & Living (1.1%) and Fashion & Apparel (1.1%) brands.
What are the alternatives to Shark Byte, Inc?
The most used helpdesk apps among Shopify brands over $5M, after Shark Byte, Inc: Gorgias (22%), Zendesk (9.7%), Gladly (0.8%), Help Scout (0.6%), Relocate+ Order Editing (0.2%) and Yuma AI (0.1%).
What do Shark Byte, Inc's brands use alongside it?
Of the brands running Shark Byte, Inc, 14.4% also run Frequently Bought Together CBB, 11.5% also run Infinite Options, 10.1% also run GemPages Landing Page Builder, 11.5% also run vendor-powr and 12.9% also run Loox. Each is at least 2.0 times as common among them as across all brands over $5M.
How is SB: Helpdesk, Live Chat & FAQs rated?
SB: Helpdesk, Live Chat & FAQs is rated 4.6 out of 5 from 317 reviews on the Shopify App Store.
How much does Shark Byte, Inc cost?
SB: Helpdesk, Live Chat & FAQs has 4 plans on the Shopify App Store, from free to $49.99 a month. Some plans add usage charges on top, listed with each plan. SB: Helpdesk, Live Chat & FAQs: Free, Free to install ($0.25 per ticket after first 10 tickets); Basic, $5.99/month ($0.16 per ticket after first 50 tickets); Standard, $19.99/month ($0.15 per ticket after first 300 tickets); Advanced, $49.99/month ($0.1 per ticket after first 1000 tickets).