Siena AI provides AI agents for Shopify merchants.
Siena is an autonomous ai customer service agent that resolves Tier 1 tickets end to end (order status, returns, address changes, subscription edits, refunds) and proactively chats with browsing visitors to recommend products. Fits Shopify brands with enough ticket volume that routine CX is eating agent hours, and enough on-site traffic that pre-purchase questions are killing conversion.
What Siena AI does for Shopify brands
- Resolves Tier 1 tickets end to end, no human agent needed
- CX team shifts from routine volume to complex cases
- Pre-purchase ai chat recommends products & sizing to browsers who'd bounce
- Pre-purchase revenue separate from post-purchase ticket automation
Overview
Siena AI sells AI agents for consumer brands that handle customer support conversations and connect to a brand's help desk and commerce stack. The agents answer in the brand's own voice and also cover shopping, social, reviews, QA and customer-insight work. It is meant to take repetitive support tickets off a merchant's team and turn customer conversations into business insights.
For Shopify brands
- Handles order inquiries from question to resolution through its Shopify integration, so the team can focus on complicated tickets.
- Connects to help desks and tools such as Gorgias, Zendesk, Recharge, Yotpo and Klaviyo to work inside the existing support stack.
- Turns customer conversations into reports and insights through Ask Siena and Topics Explorer.
How it works
Siena integrates with the brand's help desk and commerce stack and is trained on the brand's voice, knowledge sources, guidance and team expertise. Siena offers expert onboarding and dedicated Slack support, and the agent keeps learning from the brand's best interactions.
- Built for
- Consumer ecommerce brands, with customer stories across beauty, fashion, food and beverage, health and nutrition, home goods, lifestyle, electronics, gifting and pets.
- Pricing
- Platform fee of $750 per month for the core AI engine and an unlimited sandbox, plus $0.90 per automated ticket. Support and implementation includes onboarding and dedicated Slack support.
Products
- Customer Service Agent Resolves customer support conversations autonomously in the brand's voice.
- Shopping Agent Turns customer conversations into purchases, including product recommendations and cart additions.
- Reviews Agent Handles review management automatically.
- Social Agent Manages social media comments and conversations for brands.
- Ask Siena Gives brand operators customer insights drawn from real conversations.
- Topics Explorer Voice-of-customer tool built on real customer conversations.
Integrations
Buyer notes
- SOC 2 Type II compliant.
- Includes SAML SSO, granular permissions and audit logs.
- Includes a named success manager, hands-on onboarding and an uptime SLA.
- Native order tracking across 2,000+ carriers.
From Siena AI's own site and Shopify App Store listings, as of 2026-10-30.
How much does Siena AI cost?
Platform fee of $750 per month for the core AI engine and an unlimited sandbox, plus $0.90 per automated ticket. Support and implementation includes onboarding and dedicated Slack support.
