ShipAid

What ShipAid does for Shopify brands

• ●Branded guarantee fees at checkout generate net revenue, coverage ratios of 3-31x fees vs claims
• ●Self-serve claim portal resolves lost, damaged & stolen package issues without a cs agent
• ●Case study brands report up to 97% reduction in cs time on shipping contacts
• ●Flat 17% rev share, no monthly fee - cost scales only when fees are collected

Overview

SHIPAID sells post-purchase software and services to Shopify merchants, including a branded shipping guarantee, returns management, discounted shipping rates, fulfillment, and fraud prevention. It lets merchants set their own policies for lost, stolen, damaged, or delayed deliveries and handle returns, shipping costs, and fulfillment through one provider.

For Shopify brands

• ●Customers can buy a branded Delivery Guarantee at checkout, and the merchant sets pricing, policies and resolutions.
• ●Customers use a branded portal for returns, with merchant rules guiding labels, refunds, store credit and keep-the-item outcomes.
• ●Delivery issues are handled through self-service resolution workflows, which reduces support requests.

How it works

A merchant adds the Shipping Guarantee at checkout and sets the policy, pricing and resolution rules. When a customer reports a delivery issue, they use a resolution center to get the outcome the merchant has chosen.

Pricing

Delivery Guarantee has no monthly fee; SHIPAID takes 15% of guarantee revenue under 200 monthly orders, 12% for 200–500, and 9% above 500. Returns cost $0 per month, with usage-based charges: the label price when a label is used, or $0.75 per completed keep-the-item resolution. The App Store lists a free plan.

Products

• ●Shipping Guarantee Branded guarantee for lost, stolen, damaged, or delayed deliveries, with automated resolution workflows and merchant-set policy.
• ●Returns Branded portal for labels, refunds, store credit, and keep-the-item outcomes, guided by merchant rules.
• ●Discounted Shipping Rates Discounted carrier rates for qualifying brands, with no minimums or commitments; application-only.
• ●Fulfillment (3PL) Stores inventory and fulfills orders across sales channels from seven U.S. centers.
• ●Fraud Prevention Detects abuse patterns and blocks bad actors.
• ●Green Shipping & Impact Carbon-smart shipping and contributions tied to each order.

Integrations

Buyer notes

• Pricing page states no setup costs, minimums, or commitments.
• Discounted shipping rates are application-only and available to qualifying brands.
• Fulfillment runs from seven U.S. centers.
• The Shopify App Store listing carries the Built for Shopify badge.

From ShipAid's own site and Shopify App Store listings, as of 2026-10-30.

On the Shopify App Store

• SHIPAID ‑ Shipping Guarantee

  ★ 4.8 · 25 reviews
  Built for ShopifyFree planLaunched 2022Upsell and cross-sell

  ShipAid boosts revenue and customer satisfaction with customizable shipping guarantee. Easily manage lost or damaged orders with a user friendly portal.

  Pricing

  Free

  Free to install

  9% of Shipping Guarantee Revenue earned using the app (based on monthly order volume)

  Some charges are billed by the developer outside your Shopify invoice.

Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.