Richpanel
Self-serve AI helpdesk for Shopify brands, positioned as a lower-cost Gorgias alternative
Richpanel Inc is a Shopify app developer based in the United States that makes Richpanel: AI Customer Support, a chat app on the Shopify App Store. It provides an AI helpdesk for Shopify merchants. Among the 15,357 Shopify brands over $5M that dtcmvp tracks, 287 (1.9%) run Richpanel: AI Customer Support, #3 of 307 chat apps by that count. Its share is highest among Pets (3.1%), Health & Wellness (3.1%) and Beauty & Personal Care (2.6%) brands. It is rated 4.9 out of 5 from 137 reviews on the Shopify App Store. It carries Shopify's Built for Shopify badge. Richpanel: AI Customer Support has 3 plans on the Shopify App Store, from $89 to $119 a month. Some plans add usage charges on top, listed with each plan.
Richpanel is a self-serve ai helpdesk for Shopify brands, built as a lower-cost alternative to Gorgias. A self-service portal handles order status, returns, and shipping questions, while Sidekick ai answers routine tickets so agents only touch what needs a human. Best fit for SMB and mid-market brands with high ticket volume in categories like food, pet, apparel, and beauty.
What Richpanel does for Shopify brands
- Self-service portal resolves order status, returns & shipping without an agent
- Sidekick ai handles routine replies, cutting agent ticket volume
- Agents & ai recommend products in chat, turning support into a revenue channel
- Per-seat helpdesk + order-tiered portal pricing keeps costs below Gorgias/Zendesk
Overview
Richpanel Inc sells a helpdesk and AI agents for ecommerce support teams, including a Shopify app. Email, chat, social, SMS and phone tickets go into one inbox, and AI agents can handle orders, returns, refunds and subscriptions. This reduces the manual work a merchant's support team does on each ticket.
- Built for
- Ecommerce brands, including Shopify brands, with a support team of a few agents to more than 100, and brands that run several stores.
- Pricing
- The Shopify App Store lists a free plan. Paid plans are PRO at $89/month, PRO MAX at $119/month and Self Service at $119/month. PRO and PRO MAX add $89 and $119 per extra user. AI conversations start at $0.20 each.
Products
- Richpanel: AI Customer Support Shopify app: AI-native helpdesk where AI agents resolve orders, returns, refunds and subscriptions.
- Help Desk Shared inbox for agents with assignments, automations, reporting and multiple channels.
- Self Service Lets customers track orders and use returns and exchange flows without an agent.
- Social Media AI Hides spam, troll and harmful comments on paid and organic social channels.
- Sidekick AI Auto-replies to repeat questions, helps agents draft replies and supports two-way translation.
Integrations
Buyer notes
- An implementation manager moves data, connects tools (including custom ones) and writes support steps; the site targets 50% automation within 30 days.
- Refund guarantee: if AI resolves under 50% of eligible conversations in the first 30 days after go-live, fees are refunded; terms apply.
- Richpanel can buy out up to 100% of a remaining helpdesk contract, and the current helpdesk stays live until switch-over.
- The site lists SOC 2 Type II, HIPAA and GDPR checks, and a Trust Center with audit reports.
From Richpanel's own site and Shopify App Store listings, as of 2026-10-20.
Among Shopify brands over $5M
Share of each sector's brands running it, where that beats the overall rate.
On the Shopify App Store
Richpanel: AI Customer Support
4.9 · 137 reviewsBuilt for ShopifyFree planPaid from $89/moOn 1.9% of brands over $5MLaunched 2019ChatRichpanel is an AI-native helpdesk for Shopify brands. AI agents resolve orders, returns, refunds and subscriptions end to end, with guardrails you control.
Pricing
PRO$89/monthor $828/year and save 22%$89 per additional user. AI conversations from $0.20 each, on your choice of GPT-5.6, Gemini, Opus 5, Sonnet 5 or Kimi.
- Email, Phone, Chat, Facebook, Instagram
- AI agents resolve tickets end to end
- Connect up to 2 Stores
- Customer Support Reports
- +2 more
14-day free trialPRO MAX$119/monthor $1,188/year and save 17%$119 per additional user. AI conversations from $0.20 each, on your choice of GPT-5.6, Gemini, Opus 5, Sonnet 5, Kimi.
- Everything in PRO, and:
- SMS channel
- Social Media AI
- Customer Satisfaction Surveys
- +2 more
14-day free trialSelf Service$119/monthor $1,188/year and save 17%$299 per additional 20K orders. AI conversations from $0.20 each, on your choice of GPT, Claude, Gemini or Kimi.
- Let customers help themselves
- Track orders
- Design returns & exchange flows
- Product recommendations
- +2 more
14-day free trial
Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.
Alternatives to Richpanel
The most used chat apps among Shopify brands over $5M.
| App | Brands over $5M | App Store |
|---|---|---|
| Shopify Inbox · Shopify | 10.5% | 4.6 · 5,811 |
| Tidio · TIDIO LLC | 3.4% | 4.8 · 1,356 |
| Fin AI Agent & Intercom · Intercom | 1.7% | 3.7 · 18 |
| Re:amaze AI Helpdesk & Chat · Reamaze | 1.6% | 4.4 · 181 |
| LiveChat · Text | 1.4% | 4.4 · 49 |
| tawk.to Live Chat · tawk.to | 1.2% | 3.6 · 89 |
Often used with Richpanel
What its brands run more often than Shopify brands over $5M do overall.
- Snowball17.1% of its brands · 6.6x average
- Aftersell Post Purchase Upsell32.4% of its brands · 5.3x average
- AppLovin42.5% of its brands · 5.3x average
- KNO Post Purchase Surveys17.4% of its brands · 5.2x average
- Postscript SMS Marketing30.7% of its brands · 5x average
What Shopify apps does Richpanel Inc make?
Richpanel Inc has 1 app on the Shopify App Store: Richpanel: AI Customer Support.
How many Shopify brands use Richpanel Inc?
Among the 15,357 Shopify brands over $5M that dtcmvp tracks, 287 (1.9%) run Richpanel: AI Customer Support, #3 of 307 chat apps by that count. Its share is highest among Pets (3.1%), Health & Wellness (3.1%) and Beauty & Personal Care (2.6%) brands.
What are the alternatives to Richpanel Inc?
The most used chat apps among Shopify brands over $5M, after Richpanel Inc: Shopify Inbox (10.5%), Tidio (3.4%), Fin AI Agent & Intercom (1.7%), Re:amaze AI Helpdesk & Chat (1.6%), LiveChat (1.4%) and tawk.to Live Chat (1.2%).
What do Richpanel Inc's brands use alongside it?
Of the brands running Richpanel Inc, 17.1% also run Snowball, 32.4% also run Aftersell Post Purchase Upsell, 42.5% also run AppLovin, 17.4% also run KNO Post Purchase Surveys and 30.7% also run Postscript SMS Marketing. Each is at least 5.0 times as common among them as across all brands over $5M.
How is Richpanel: AI Customer Support rated?
Richpanel: AI Customer Support is rated 4.9 out of 5 from 137 reviews on the Shopify App Store.
How much does Richpanel Inc cost?
Richpanel: AI Customer Support has 3 plans on the Shopify App Store, from $89 to $119 a month. Some plans add usage charges on top, listed with each plan. Richpanel: AI Customer Support: PRO, $89/month ($89 per additional user. AI conversations from $0.20 each, on your choice of GPT-5.6, Gemini, Opus 5, Sonnet 5 or Kimi); PRO MAX, $119/month ($119 per additional user. AI conversations from $0.20 each, on your choice of GPT-5.6, Gemini, Opus 5, Sonnet 5, Kimi); Self Service, $119/month ($299 per additional 20K orders. AI conversations from $0.20 each, on your choice of GPT, Claude, Gemini or Kimi).
