tawk.to is a Shopify app developer that makes tawk.to Live Chat, a chat app on the Shopify App Store. It provides live chat, ticketing, knowledge base, and CRM software for website owners. Among the 15,394 Shopify brands over $5M that dtcmvp tracks, 181 (1.2%) run tawk.to Live Chat, #7 of 307 chat apps by that count. Its share is highest among Business & Industrial (4%), Automotive (2.2%) and Home & Living (1.9%) brands. It is rated 3.6 out of 5 from 89 reviews on the Shopify App Store. It carries Shopify's Built for Shopify badge. It has a free plan.
Overview
tawk.to sells live chat software that lets a merchant chat with website visitors, with a shared inbox, contact records, ticketing, a knowledge base and AI-drafted answers. It also sells Hired Agent services, in which trained chat agents answer chats on a merchant's behalf. It helps a team handle customer conversations from several channels in one place.
For Shopify brands
- Chat with store visitors from the Shopify site, with unlimited messaging, ticketing and agents.
- Customer conversations from web chat, email, WhatsApp, SMS, forms and voice arrive in one shared inbox, each tied to a contact record.
- Hired chat agents can answer chats for the brand, so the team does not have to staff the chat itself.
How it works
A brand pastes one JavaScript snippet into its site, or uses a one-click installer, and the chat widget goes live. The CRM comes with the widget, and contacts are created the first time someone messages. The brand then sets up chat, channels and team members in the dashboard.
- Built for
- Businesses of any size with a website, including Shopify stores; the Shopify app carries the Built for Shopify badge.
- Pricing
- The software is free, with no limits on agents, chat volume or sites. Hired Agent services cost $1 per hour. A small fee removes the 'Powered by tawk.to' branding, which is optional.
Products
- tawk.to Live Chat Shopify app to monitor and chat with site visitors, with messaging, ticketing and agents.
- Inbox Shared inbox that gathers forms, chat, email, channels and voice in one dashboard.
- Contacts (CRM) Contact records with full conversation history, custom fields, segments, tags, notes and exports.
- Pipeline Board view for moving deals, orders or applications through stages with totals.
- Knowledge Base Help content customers can search themselves, also used as source knowledge for AI answers.
- Hired Agent services Trained, native-speaking chat agents who answer chats for a customer.
Integrations
Buyer notes
- Setup takes about two minutes with one code snippet and no developer.
- Support is available 24/7 through chat and email.
- Hosted only on Google Cloud; no self-hosted option.
- Based in Las Vegas, Nevada, with a globally distributed team.
From tawk.to's own site and Shopify App Store listings, as of 2026-10-30.
Among Shopify brands over $5M
Share of each sector's brands running it, where that beats the overall rate.
On the Shopify App Store
tawk.to Live Chat
3.6 · 89 reviewsBuilt for ShopifyFree planOn 1.2% of brands over $5MLaunched 2015ChatMonitor and chat with visitors on your Shopify site with the tawk.to Live Chat app. Be there when they need you with unlimited messaging, ticketing, and agents.
Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.
Alternatives to tawk.to
The most used chat apps among Shopify brands over $5M.
| App | Brands over $5M | App Store |
|---|---|---|
| Shopify Inbox · Shopify | 10.5% | 4.6 · 5,811 |
| Tidio · TIDIO LLC | 3.4% | 4.8 · 1,356 |
| Richpanel · Richpanel Inc | 1.9% | 4.9 · 137 |
| Fin AI Agent & Intercom · Intercom | 1.6% | 3.7 · 18 |
| Re:amaze AI Helpdesk & Chat · Reamaze | 1.6% | 4.4 · 181 |
| LiveChat · Text | 1.4% | 4.4 · 49 |
Often used with tawk.to
What its brands run more often than Shopify brands over $5M do overall.
- Simprosys Google Shopping Feed22.1% of its brands · 2.1x average
- Upsell & Cross Sell — Selleasy12.7% of its brands · 1.9x average
- Affirm pay‑over‑time messaging13.3% of its brands · 1.9x average
- Searchanise Search & Filter11.6% of its brands · 1.7x average
- Mailchimp Email SMS Marketing19.9% of its brands · 1.6x average
What Shopify apps does tawk.to make?
tawk.to has 1 app on the Shopify App Store: tawk.to Live Chat.
How many Shopify brands use tawk.to?
Among the 15,394 Shopify brands over $5M that dtcmvp tracks, 181 (1.2%) run tawk.to Live Chat, #7 of 307 chat apps by that count. Its share is highest among Business & Industrial (4%), Automotive (2.2%) and Home & Living (1.9%) brands.
What are the alternatives to tawk.to?
The most used chat apps among Shopify brands over $5M, after tawk.to: Shopify Inbox (10.5%), Tidio (3.4%), Richpanel (1.9%), Fin AI Agent & Intercom (1.6%), Re:amaze AI Helpdesk & Chat (1.6%) and LiveChat (1.4%).
What do tawk.to's brands use alongside it?
Of the brands running tawk.to, 22.1% also run Simprosys Google Shopping Feed, 12.7% also run Upsell & Cross Sell — Selleasy, 13.3% also run Affirm pay‑over‑time messaging, 11.6% also run Searchanise Search & Filter and 19.9% also run Mailchimp Email SMS Marketing. Each is at least 1.6 times as common among them as across all brands over $5M.
How is tawk.to Live Chat rated?
tawk.to Live Chat is rated 3.6 out of 5 from 89 reviews on the Shopify App Store.
How much does tawk.to cost?
It has a free plan.