TIDIO LLC is a Shopify app developer that makes Tidio: AI Chatbot & Live Chat, a chat app on the Shopify App Store. It provides Lyro AI customer service for Shopify merchants. Among the 15,394 Shopify brands over $5M that dtcmvp tracks, 523 (3.4%) run Tidio: AI Chatbot & Live Chat, #2 of 307 chat apps by that count. Its share is highest among Automotive (5.3%), Business & Industrial (5.2%) and Home & Living (4.8%) brands. It is rated 4.8 out of 5 from 1,356 reviews on the Shopify App Store. It carries Shopify's Built for Shopify badge. Tidio: AI Chatbot & Live Chat has 4 plans on the Shopify App Store, from free to $39 a month. Some plans add usage charges on top, listed with each plan.
Overview
Tidio sells a customer service platform that combines a help desk, live chat, chatbot automation (Flows) and an AI agent (Lyro). Merchants use it to answer customer questions, manage tickets and conversations across channels, and make product recommendations and recover carts in chat.
For Shopify brands
- Lyro answers customer questions using the store's own data, including order status and product details, and hands complex cases to the team with context.
- Lyro connects to store inventory, pulls the product catalog and recommends products in chat, and Sales Flows can send cart nudges and other proactive messages.
- Email, live chat, WhatsApp, Instagram and Facebook Messenger messages come into one help desk inbox, with an app listed in the Shopify App Store.
How it works
A brand adds Lyro to its website and shares links to its support content, which Lyro uses as its knowledge source. Plus and Premium plan customers have the Tidio team build automations and implement Lyro for them, usually within a month.
- Pricing
- There is a free plan. On Tidio's site, paid plans start at $29/mo on the Shopify App Store (Customer Service $29, Flows $29, Lyro AI Chatbot $39) and Starter is $24.17/mo, with Plus from $300/mo plus usage. Custom quotes are available for higher volumes.
Products
- Lyro AI Agent AI agent that answers customer questions from your support content and handles tasks like order updates.
- Live Chat Lets teams talk to website visitors in real time.
- Help Desk Turns chats and emails into tickets and keeps conversations in one shared inbox.
- Flows Chatbot and proactive automation to capture leads and recover carts.
- Tidio: AI Chatbot & Live Chat Shopify app combining live chat, chatbot and AI agent with a help desk.
- Tidio Agents Custom AI solution built by Tidio experts.
Integrations
Buyer notes
- A 7-day free trial is listed on the Starter and Growth plans.
- Paid Shopify App Store plans list live chat support (24/5).
- Lyro answers in dozens of languages, including English, Spanish, French, Portuguese and German.
- The Shopify App Store listing shows the Built for Shopify badge.
From TIDIO LLC's own site and Shopify App Store listings, as of 2026-10-30.
Among Shopify brands over $5M
Share of each sector's brands running it, where that beats the overall rate.
On the Shopify App Store
Tidio: AI Chatbot & Live Chat
4.8 · 1,356 reviewsBuilt for ShopifyFree planPaid from $29/moOn 3.4% of brands over $5MLaunched 2014ChatEngage customers with live chat, chatbot, and AI agent apps from one help desk. Manage tickets and offer recommendations in real time. Provide instant support.
Pricing
FreeFree- Live Chat - conversations with 50 users
- Flows: with up to 100 visitors/mo
- Ticketing
- Mobile app
- +1 more
Customer Service$29/monthor $290/year and save 17%100 conversations for $29, 250 - 1000 conversations for $59
- All Free plan features
- Analytics
- Live visitors list
- Operating hours
- +2 more
7-day free trialFlows$29/monthor $290/year and save 17%Reach up to 40k visitors. Upgrade as you grow.
- All Free plan features
- Automation analytics
- Chatbots templates
- Visual chatbot builder
- +2 more
7-day free trialLyro AI Chatbot$39/monthor $390/year and save 17%Reach up to 200 Lyro conversations. Upgrade as you grow.
- All Free plan features
- Website scrapper
- Lyro tasks
- Native Shopify actions
- +2 more
7-day free trial
Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.
Alternatives to TIDIO LLC
The most used chat apps among Shopify brands over $5M.
| App | Brands over $5M | App Store |
|---|---|---|
| Shopify Inbox · Shopify | 10.5% | 4.6 · 5,811 |
| Richpanel · Richpanel Inc | 1.9% | 4.9 · 137 |
| Fin AI Agent & Intercom · Intercom | 1.6% | 3.7 · 18 |
| Re:amaze AI Helpdesk & Chat · Reamaze | 1.6% | 4.4 · 181 |
| LiveChat · Text | 1.4% | 4.4 · 49 |
| tawk.to Live Chat · tawk.to | 1.2% | 3.6 · 89 |
Often used with TIDIO LLC
What its brands run more often than Shopify brands over $5M do overall.
- Simprosys Google Shopping Feed21.8% of its brands · 2.1x average
- Affirm pay‑over‑time messaging12.6% of its brands · 1.8x average
- GOAFFPRO12% of its brands · 1.7x average
- Searchanise Search & Filter11.3% of its brands · 1.6x average
- Smile11.5% of its brands · 1.5x average
What Shopify apps does TIDIO LLC make?
TIDIO LLC has 1 app on the Shopify App Store: Tidio: AI Chatbot & Live Chat.
How many Shopify brands use TIDIO LLC?
Among the 15,394 Shopify brands over $5M that dtcmvp tracks, 523 (3.4%) run Tidio: AI Chatbot & Live Chat, #2 of 307 chat apps by that count. Its share is highest among Automotive (5.3%), Business & Industrial (5.2%) and Home & Living (4.8%) brands.
What are the alternatives to TIDIO LLC?
The most used chat apps among Shopify brands over $5M, after TIDIO LLC: Shopify Inbox (10.5%), Richpanel (1.9%), Fin AI Agent & Intercom (1.6%), Re:amaze AI Helpdesk & Chat (1.6%), LiveChat (1.4%) and tawk.to Live Chat (1.2%).
What do TIDIO LLC's brands use alongside it?
Of the brands running TIDIO LLC, 21.8% also run Simprosys Google Shopping Feed, 12.6% also run Affirm pay‑over‑time messaging, 12% also run GOAFFPRO, 11.3% also run Searchanise Search & Filter and 11.5% also run Smile. Each is at least 1.5 times as common among them as across all brands over $5M.
How is Tidio: AI Chatbot & Live Chat rated?
Tidio: AI Chatbot & Live Chat is rated 4.8 out of 5 from 1,356 reviews on the Shopify App Store.
How much does TIDIO LLC cost?
Tidio: AI Chatbot & Live Chat has 4 plans on the Shopify App Store, from free to $39 a month. Some plans add usage charges on top, listed with each plan. Tidio: AI Chatbot & Live Chat: Free, Free; Customer Service, $29/month (100 conversations for $29, 250 - 1000 conversations for $59); Flows, $29/month (Reach up to 40k visitors. Upgrade as you grow); Lyro AI Chatbot, $39/month (Reach up to 200 Lyro conversations. Upgrade as you grow).