Reamaze is a Shopify app developer based in the United States that makes Re:amaze AI Helpdesk & Chat, a chat app on the Shopify App Store. It provides customer support software and AI agent platform for ecommerce and online businesses. Among the 15,357 Shopify brands over $5M that dtcmvp tracks, 253 (1.6%) run Re:amaze AI Helpdesk & Chat, #5 of 307 chat apps by that count. Its share is highest among Pets (3.5%), Specialty & Other (2.4%) and Sports & Outdoors (2.2%) brands. It is rated 4.4 out of 5 from 181 reviews on the Shopify App Store. It carries Shopify's Built for Shopify badge. Re:amaze AI Helpdesk & Chat has 4 plans on the Shopify App Store, from $29 to $69 a month. Some plans add usage charges on top, listed with each plan.
Re:amaze is a unified helpdesk for Shopify brands that combines email, chat, social, and sms into one inbox, with an ai agent and chatbots that resolve routine tickets on their own. Best fit for smb to mid-market brands whose ticket volume is climbing faster than headcount and who want a flatter cost curve than per-ticket tools.
What Re:amaze does for Shopify brands
- ai agent, chatbots & faq base resolve order status, shipping & returns without an agent
- proactive cues & live chat convert browsing visitors who ask product questions
- unified inbox across email, chat, social & sms ends tab-switching between channels
- macros, workflows & ai-assisted drafting cut handle time on tickets that reach agents
- per-seat pricing keeps cost flat as ticket volume grows
Overview
Re:amaze sells a customer service platform that combines a shared inbox helpdesk, live chat, chatbots, an FAQ center and AI features. It brings email, social media, SMS, voice, video and push conversations into one place for a support team. It has a Shopify App Store app for Shopify and Shopify Plus merchants.
- Built for
- Shopify and Shopify Plus merchants, and other ecommerce and online businesses, including SaaS and web apps, education, and travel and hospitality.
- Pricing
- Per team member per month: Basic $29, Pro $49, Plus $69 (10% less billed annually). Starter is a flat $59 per month for unlimited team members and 500 responded conversations. AI Agent resolutions beyond the included amount cost $0.85 each. The Shopify listing shows a free plan.
Products
- Re:amaze AI Helpdesk & Chat Shopify app combining chat, social, email, voice, SMS and FAQ support in one place.
- Inbox Shared inbox helpdesk for all support channels, built for teams.
- Chat Live chat with automated messaging, chatbots and video calls for a website or web app.
- Chatbots Pre-built and custom chatbots that automate customer interactions.
- Re:amaze AI Suggests replies, translates, summarizes, and drafts templates and FAQ articles using OpenAI GPT models.
- FAQ Customizable, embeddable FAQ center and help site for customer self-service.
Integrations
Buyer notes
- 14-day free trial with all Plus plan features; no credit card required.
- No contract: billed month-to-month and can be canceled at any time with no cancellation fees.
- Nothing to install; it runs in a modern browser, with iOS and Android mobile apps available.
- Support contact: support@reamaze.com; the company states it is based in San Jose, California.
From Re:amaze's own site and Shopify App Store listings, as of 2026-10-20.
Among Shopify brands over $5M
Share of each sector's brands running it, where that beats the overall rate.
On the Shopify App Store
Re:amaze AI Helpdesk & Chat
4.4 · 181 reviewsBuilt for ShopifyFree planPaid from $29/moOn 1.6% of brands over $5MLaunched 2014ChatTop rated AI-powered customer support platform for Shopify and Shopify Plus merchants. Chat, social, email, voice, sms, FAQ all in one place.
Pricing
Re:amaze Basic$29/monthor $313.20/year and save 10%$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Unlimited Email Inboxes
- Social Integrations
- Live Chat and Chatbots (unlimited)
- 5 AI Agent resolutions per user/mo
- +4 more
14-day free trialRe:amaze Pro$49/monthor $529.20/year and save 10%$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Basic Features +
- Multi-Store
- SMS and VOIP Integrations
- Live View
- +4 more
14-day free trialRe:amaze Starter$59/monthIncludes 500 responded conversations. Additional conversations available in 100-count packs for $15.
14-day free trialRe:amaze Plus$69/monthor $745.20/year and save 10%$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Basic + Pro +
- Staff Reports, Roles, Shifts, Days Off
- Departments
- Satisfaction Surveys
- +4 more
14-day free trial
Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.
Alternatives to Re:amaze
The most used chat apps among Shopify brands over $5M.
| App | Brands over $5M | App Store |
|---|---|---|
| Shopify Inbox · Shopify | 10.5% | 4.6 · 5,811 |
| Tidio · TIDIO LLC | 3.4% | 4.8 · 1,356 |
| Richpanel · Richpanel Inc | 1.9% | 4.9 · 137 |
| Fin AI Agent & Intercom · Intercom | 1.7% | 3.7 · 18 |
| LiveChat · Text | 1.4% | 4.4 · 49 |
| tawk.to Live Chat · tawk.to | 1.2% | 3.6 · 89 |
Often used with Re:amaze
What its brands run more often than Shopify brands over $5M do overall.
- Frequently Bought Together CBB11.9% of its brands · 2.5x average
- Stamped Reviews & Loyalty20.6% of its brands · 2.3x average
- Postscript SMS Marketing13.8% of its brands · 2.2x average
- Searchanise Search & Filter14.6% of its brands · 2.1x average
- Aftersell Post Purchase Upsell11.5% of its brands · 1.9x average
What Shopify apps does Reamaze make?
Reamaze has 1 app on the Shopify App Store: Re:amaze AI Helpdesk & Chat.
How many Shopify brands use Reamaze?
Among the 15,357 Shopify brands over $5M that dtcmvp tracks, 253 (1.6%) run Re:amaze AI Helpdesk & Chat, #5 of 307 chat apps by that count. Its share is highest among Pets (3.5%), Specialty & Other (2.4%) and Sports & Outdoors (2.2%) brands.
What are the alternatives to Reamaze?
The most used chat apps among Shopify brands over $5M, after Reamaze: Shopify Inbox (10.5%), Tidio (3.4%), Richpanel (1.9%), Fin AI Agent & Intercom (1.7%), LiveChat (1.4%) and tawk.to Live Chat (1.2%).
What do Reamaze's brands use alongside it?
Of the brands running Reamaze, 11.9% also run Frequently Bought Together CBB, 20.6% also run Stamped Reviews & Loyalty, 13.8% also run Postscript SMS Marketing, 14.6% also run Searchanise Search & Filter and 11.5% also run Aftersell Post Purchase Upsell. Each is at least 1.9 times as common among them as across all brands over $5M.
How is Re:amaze AI Helpdesk & Chat rated?
Re:amaze AI Helpdesk & Chat is rated 4.4 out of 5 from 181 reviews on the Shopify App Store.
How much does Reamaze cost?
Re:amaze AI Helpdesk & Chat has 4 plans on the Shopify App Store, from $29 to $69 a month. Some plans add usage charges on top, listed with each plan. Re:amaze AI Helpdesk & Chat: Re:amaze Basic, $29/month ($29 per additional staff user. Ticket volume based options with unlimited users and annual plans available); Re:amaze Pro, $49/month ($49 per additional staff user. Ticket volume based options with unlimited users and annual plans available); Re:amaze Starter, $59/month (Includes 500 responded conversations. Additional conversations available in 100-count packs for $15); Re:amaze Plus, $69/month ($69 per additional staff user. Ticket volume based options with unlimited users and annual plans available).
