Wyllo provides risk intelligence for ecommerce fraud protection.
Wyllo screens Shopify orders for payment fraud, claim abuse, and return fraud using human review on top of risk scoring. Fits brands losing revenue to aggressive legacy fraud rules declining good orders, or bleeding margin on chargebacks & return policy abusers.
What Wyllo does for Shopify brands
- Pre-ship fraud screening blocks chargebacks, saves order value + dispute fees
- Human review catches real fraud without rejecting good customers, lifts approval rate
- Claim & policy abuse detection flags repeat return abusers for personalized policies
Overview
Wyllo sells a risk intelligence platform that helps ecommerce merchants detect and prevent fraud and abuse across the customer journey, including bots, resellers, payment fraud, return fraud, claim and policy abuse, and chargebacks. It connects identity and behavior signals from before purchase through after purchase so teams can decide how to treat each customer. It is aimed at customer experience, operations and ecommerce leaders.
For Shopify brands
- Screens orders for payment fraud using AI-based screening backed by human fraud experts.
- Detects bots and resellers exploiting discounts, and flags return fraud so return policies can be set to match risk.
- Shows risk scores and next-best actions inside customer support tools, and runs dispute workflows for chargebacks.
How it works
A merchant selects an ecommerce platform and installs Wyllo to start a free two-week trial. Wyllo also offers a demo, with the team following up within one business day, and a Bad Actor Diagnostic in which the Wyllo team reviews the merchant's system to identify bad actors.
- Built for
- Ecommerce brands, with customer stories across apparel, sports and fitness, health and beauty, and home and garden.
Products
- Bot and Reseller Detection Stops bots and unauthorized resellers from exploiting discounts and depleting inventory.
- Payment Fraud Protection AI-powered ecommerce fraud screening backed by human fraud experts.
- Return Fraud and Abuse Prevention Uses risk models to spot suspicious behavior and supports return policies matched to risk.
- Claim and Policy Abuse Prevention Spots risk and intent upstream so account takeover and abuse do not become refunds, claims or disputes.
- CX Support Puts risk scores and next-best actions inside customer support tools.
- Chargeback Management AI-driven dispute workflows for representment of chargebacks.
Buyer notes
- Free two-week trial available on install.
- Demo requests are answered within one business day.
- Offers a pricing calculator and a Bad Actor Diagnostic.
- Partner categories include ecommerce platforms, CX and support, returns management, shipping and fulfillment, subscription management, and package protection.
From Wyllo's own site and Shopify App Store listings, as of 2026-10-30.
