Cavalry.ai
Autonomous AI CX agent that resolves support tickets end-to-end for Shopify brands
Cavalry is a Shopify app developer based in the United States that makes Cavalry AI Customer Support, a helpdesk app on the Shopify App Store. It provides AI agent for ecommerce support and sales. Among the 15,357 Shopify brands over $5M that dtcmvp tracks, 14 (0.1%) run Cavalry AI Customer Support, #8 of 48 helpdesk apps by that count. It is rated 5 out of 5 from 15 reviews on the Shopify App Store. Cavalry AI Customer Support has 1 plan on the Shopify App Store, at no charge.
Cavalry.ai is an autonomous ai support agent that resolves Shopify tickets end-to-end, including returns, exchanges, refunds, and order tracking. Best for brands with high ticket volume or seasonal surges who want to cap cx headcount without hurting response times.
What Cavalry.ai does for Shopify brands
- Autonomous ai resolves returns, exchanges, refunds & order tracking end-to-end
- 65%+ ticket deflection cuts per-ticket support cost
- Absorbs Q4 & promo surge volume without seasonal cx hires
- Handles 100+ use cases so agents focus on edge cases
Overview
Cavalry sells an AI agent that handles ecommerce customer support, including returns, orders, tracking and claims, by taking actions inside a brand's help desk and other tools. It also offers an AI shopping agent for pre-purchase questions and a weekly CX Intelligence Report built from support tickets. It is meant to resolve tickets without hand-offs or scripted workflows.
For Shopify brands
- Handles Shopify orders from inquiry to resolution, including returns, refunds, replacements and order fixes in the same conversation.
- Connects to help desks, subscription platforms, returns portals and shipping tools, then acts inside them.
- Offers a free audit that analyzes 500+ of a brand's real tickets and returns an automation rate and the gaps.
How it works
A brand connects its help desk and other tools to Cavalry, and the AI agent resolves tickets inside them, matching the brand's voice, tone and policies. Tickets the agent does not resolve are handed to the brand's team. The App Store listing describes setup as fast with no workflow building.
- Built for
- Ecommerce brands, including Shopify and BigCommerce stores, that handle support tickets through help desks such as Gorgias, Zendesk, Freshdesk, Kustomer, Gladly or Dixa.
- Pricing
- The Shopify App Store plan is free to install, with $1.2 charged per ticket handled. The website describes usage-based pricing based on ticket volume and team size, with a tailored quote after a short form.
Products
- AI Support Agent Resolves whole support tickets, including returns, orders, tracking and claims, rather than only replying.
- AI Shopping Agent Answers pre-purchase questions and drives the sale.
- CX Intelligence Report A weekly brief built from support tickets rather than surveys.
- Cavalry AI Customer Support Shopify App Store listing for the autonomous AI customer support agent.
- Free AI Support Audit Analysis of 500+ of a brand's tickets showing automation rate and gaps.
Integrations
Buyer notes
- Onboarding and dedicated support are included.
- No long-term lock-in.
- Custom API integrations are available for tools not listed.
- The website lists an Assurance Guarantee, Terms & Conditions and a Service Status page.
From Cavalry.ai's own site and Shopify App Store listings, as of 2026-10-30.
Among Shopify brands over $5M
On the Shopify App Store
Cavalry AI Customer Support
5.0 · 15 reviewsFree planOn 0.1% of brands over $5MLaunched 2021HelpdeskCavalry is an autonomous AI customer support agent that does more than chat. It reasons through complex issues and takes real actions to resolve ti...
Pricing
FreeFree to installPay $1.2 only per ticket handled
- AI Agent trained on 100+ ecom use cases
- 70-90% AI Agent Automation Rate
- Fast AI setup with no workflow building
- AI Agent that handles complex edge cases
- +4 more
Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.
Alternatives to Cavalry.ai
The most used helpdesk apps among Shopify brands over $5M.
Often used with Cavalry.ai
What its brands run more often than Shopify brands over $5M do overall.
- Klaviyo100% of its brands · 1.4x average
What Shopify apps does Cavalry make?
Cavalry has 1 app on the Shopify App Store: Cavalry AI Customer Support.
How many Shopify brands use Cavalry?
Among the 15,357 Shopify brands over $5M that dtcmvp tracks, 14 (0.1%) run Cavalry AI Customer Support, #8 of 48 helpdesk apps by that count.
What are the alternatives to Cavalry?
The most used helpdesk apps among Shopify brands over $5M, after Cavalry: Gorgias (22%), Zendesk (9.7%), SB (0.9%), Gladly (0.9%), Help Scout (0.6%) and Relocate+ Order Editing (0.2%).
What do Cavalry's brands use alongside it?
Of the brands running Cavalry, 100% also run Klaviyo. Each is at least 1.4 times as common among them as across all brands over $5M.
How is Cavalry AI Customer Support rated?
Cavalry AI Customer Support is rated 5 out of 5 from 15 reviews on the Shopify App Store.
How much does Cavalry cost?
Cavalry AI Customer Support has 1 plan on the Shopify App Store, at no charge. Cavalry AI Customer Support: Free, Free to install (Pay $1.2 only per ticket handled).
