Chatty is a Shopify app developer based in Singapore that makes Chatty AI Chatbot & Live Chat, a chat app on the Shopify App Store. It provides an AI sales agent, live chat and helpdesk app for Shopify stores. Among the 15,357 Shopify brands over $5M that dtcmvp tracks, 124 (0.8%) run Chatty AI Chatbot & Live Chat, #9 of 307 chat apps by that count. Its share is highest among Automotive (2.2%), Electronics & Tech (1.5%) and Sports & Outdoors (0.9%) brands. It is rated 4.9 out of 5 from 1,885 reviews on the Shopify App Store. It carries Shopify's Built for Shopify badge. Chatty AI Chatbot & Live Chat has 4 plans on the Shopify App Store, from free to $199 a month. Some plans add usage charges on top, listed with each plan.
Chatty puts an ai sales agent and live chat on your Shopify store. The agent answers product, order, and policy questions, recommends products to browsing shoppers, and sends proactive messages during sessions. Best fit for brands with steady support volume and product questions that gate the buying decision.
What Chatty does for Shopify brands
- ai auto-resolves product, order & policy chats, cutting support labor
- Product recommendations & buying answers convert browsing sessions to orders
- Proactive messages re-engage shoppers before they bounce
Overview
Chatty is an AI sales agent app for Shopify stores. It answers shopper questions, recommends products, adds them to the cart and sends checkout links, and also answers order questions after purchase. Staff can take over chats from the AI in a shared inbox that covers email, Instagram, Messenger and WhatsApp.
For Shopify brands
- The AI answers shopper questions from the store's Shopify products, prices, stock, discounts and shipping rates, including when the team is offline.
- Orders that follow a Chatty conversation are marked in Shopify with metafields, so the store can check the orders Chatty assisted.
- Staff can take over a chat from the AI, and follow-ups can become tickets with an owner.
How it works
The brand installs the app on its Shopify store and trains the AI on its products and FAQ content; the help center gives a 15-minute setup guide. Chatty reads products, stock, discounts, shipping rates, orders and customers from Shopify, and writes assisted-order data back onto orders. A free 20-minute demo call is offered, along with a preview of Chatty on the store.
- Built for
- Shopify stores, with industry pages for home and garden, sports and outdoors, health and supplements, fashion and apparel, beauty and cosmetics, and tech and electronics.
- Pricing
- Four monthly plans: Free at $0, Basic at $19.99, Pro at $68.99 and Plus at $199, each per store. Plans include 50, 100, 500 and 1,000 AI conversations a month; extra conversations cost $0.40 each. Yearly billing saves up to 15%.
Products
- AI Sales Agent Recommends products, adds them to the cart and sends checkout links in the search bar, chat and cart.
- Live Chat Lets the team take over a conversation from the AI to close the sale.
- Omnichannel Brings email, Instagram, Messenger and WhatsApp conversations into one inbox.
- Helpdesk Turns follow-ups into tickets with an owner.
- Help Center & FAQ A Shopify FAQ page that also serves as training content for the AI.
- Analytics Shows the orders Chatty helped sell.
Integrations
Buyer notes
- Basic, Pro and Plus plans include a 7-day free trial; the Free plan needs no credit card.
- Free plan trains the AI on up to 200 products; Basic 1,500, Pro 8,000, Plus 20,000.
- Products sync daily; discounts sync in real time on Pro and Plus.
- Monthly spend on extra AI conversations can be capped in the app.
From Chatty's own site and Shopify App Store listings, as of 2026-10-30.
Among Shopify brands over $5M
Share of each sector's brands running it, where that beats the overall rate.
On the Shopify App Store
Chatty AI Chatbot & Live Chat
4.9 · 1,885 reviewsBuilt for ShopifyFree planPaid from $19.99/moOn 0.8% of brands over $5MLaunched 2022ChatWith AI Sales Agent, Chatty is the sales-first chat platform for Shopify to provide exceptional customer support to boost sales
Pricing
FreeFree- 50 AI conversations/ month
- Unlimited human conversation
- AI trained up to 200 products
- AI answers FAQs & recommends products
- +3 more
Basic$19.99/monthor $203.88/year and save 15%$0.4 per additional AI conversation
- 100 AI conversations/ month
- 12-month chat history
- AI order tracking
- 5 members
- +4 more
7-day free trialPro$68.99/monthor $707.88/year and save 14%$0.4 per additional AI conversation
- 500 AI conversations /month
- Unlimited conversation history
- AI Shopping assistant
- Pro AI model - smarter & higher accuracy
- +4 more
7-day free trialPlus$199/monthor $2,039.88/year and save 15%$0.4 per additional AI conversation
- 1000 AI conversations /month
- Unlimited member
- Train AI with up to 20,000 products
- Pro AI model higher accuracy
- +2 more
7-day free trial
Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.
Alternatives to Chatty
The most used chat apps among Shopify brands over $5M.
| App | Brands over $5M | App Store |
|---|---|---|
| Shopify Inbox · Shopify | 10.5% | 4.6 · 5,811 |
| Tidio · TIDIO LLC | 3.4% | 4.8 · 1,356 |
| Richpanel · Richpanel Inc | 1.9% | 4.9 · 137 |
| Fin AI Agent & Intercom · Intercom | 1.7% | 3.7 · 18 |
| Re:amaze AI Helpdesk & Chat · Reamaze | 1.6% | 4.4 · 181 |
| LiveChat · Text | 1.4% | 4.4 · 49 |
Often used with Chatty
What its brands run more often than Shopify brands over $5M do overall.
- 17TRACK Order Tracking54% of its brands · 20.1x average
- CWILL Popup Email Marketing10.5% of its brands · 4.3x average
- Omnisend Email Marketing & SMS15.3% of its brands · 3.3x average
- SMART10.5% of its brands · 3.1x average
- Loox17.7% of its brands · 2.7x average
What Shopify apps does Chatty make?
Chatty has 1 app on the Shopify App Store: Chatty AI Chatbot & Live Chat.
How many Shopify brands use Chatty?
Among the 15,357 Shopify brands over $5M that dtcmvp tracks, 124 (0.8%) run Chatty AI Chatbot & Live Chat, #9 of 307 chat apps by that count. Its share is highest among Automotive (2.2%), Electronics & Tech (1.5%) and Sports & Outdoors (0.9%) brands.
What are the alternatives to Chatty?
The most used chat apps among Shopify brands over $5M, after Chatty: Shopify Inbox (10.5%), Tidio (3.4%), Richpanel (1.9%), Fin AI Agent & Intercom (1.7%), Re:amaze AI Helpdesk & Chat (1.6%) and LiveChat (1.4%).
What do Chatty's brands use alongside it?
Of the brands running Chatty, 54% also run 17TRACK Order Tracking, 10.5% also run CWILL Popup Email Marketing, 15.3% also run Omnisend Email Marketing & SMS, 10.5% also run SMART and 17.7% also run Loox. Each is at least 2.7 times as common among them as across all brands over $5M.
How is Chatty AI Chatbot & Live Chat rated?
Chatty AI Chatbot & Live Chat is rated 4.9 out of 5 from 1,885 reviews on the Shopify App Store.
How much does Chatty cost?
Chatty AI Chatbot & Live Chat has 4 plans on the Shopify App Store, from free to $199 a month. Some plans add usage charges on top, listed with each plan. Chatty AI Chatbot & Live Chat: Free, Free; Basic, $19.99/month ($0.4 per additional AI conversation); Pro, $68.99/month ($0.4 per additional AI conversation); Plus, $199/month ($0.4 per additional AI conversation).
