Willdesk
All-in-one CX helpdesk for Shopify: live chat, AI chatbot, help center, and omnichannel inbox
Willdesk provides customer service tool for ecommerce merchants.
Willdesk is a cx helpdesk for Shopify that combines live chat, an ai chatbot, a self-serve help center, and a unified inbox for email, WhatsApp, Instagram, and Messenger. Best fit for brands on a fragmented support stack (standalone chat + order tracking widget + separate faq tool) or teams drowning in WISMO and FAQ tickets.
What Willdesk does for Shopify brands
- ai chatbot auto-resolves WISMO & FAQ tickets before they hit a human agent
- Self-serve help center deflects common post-purchase questions
- Unified inbox merges email, chat, WhatsApp, IG & Messenger into one queue
- Replaces standalone live chat, order tracking widget & faq app line items
- Industry benchmark: $3-7 cost per ticket, 4-8% ticket rate by category
Overview
Willdesk sells a customer service platform for ecommerce that works with Shopify. It combines a helpdesk, live chat and chatbots so support teams can manage tickets from several channels in one place. It aims to reduce repetitive support work and keep customer and order information in one profile.
- Built for
- Shopify merchants and ecommerce brands of various sizes that want to manage customer support in one platform.
Products
- Helpdesk Turns customer requests into tickets and organizes support work across channels with customer context.
- Live Chat Lets agents handle multiple conversations, with self-service and proactive chat options.
- Chatbot Handles FAQs, autoresponders, product recommendations, discount codes and order tracking without code.
Integrations
Buyer notes
- Support team available 24/7.
- GDPR compliant.
- ISO 27001 certified.
- Free trial available.
From Willdesk's own site and Shopify App Store listings, as of 2026-10-20.
