Zipchat AI
AI chatbot that handles sales, support, and cart recovery across chat, WhatsApp, and email
ZIPCHAT INC is a Shopify app developer based in the United States that makes Zipchat AI Chatbot & Live Chat, a chat app on the Shopify App Store. It provides AI chatbot for ecommerce. Among the 15,357 Shopify brands over $5M that dtcmvp tracks, 70 (0.5%) run Zipchat AI Chatbot & Live Chat, #15 of 307 chat apps by that count. Its share is highest among Electronics & Tech (1.5%) and Home & Living (0.5%) brands. It is rated 4.9 out of 5 from 208 reviews on the Shopify App Store. It carries Shopify's Built for Shopify badge. Zipchat AI Chatbot & Live Chat has 4 plans on the Shopify App Store, from free to $600 a month.
Zipchat AI is a chatbot that handles support tickets, opens proactive chats with hesitating visitors, and chases abandoned carts across on-site chat, WhatsApp & email. Best fit for Shopify brands drowning in routine support questions (order status, returns, shipping) and watching carts abandon without follow-up.
What Zipchat AI does for Shopify brands
- Ai handles routine tickets (order status, returns, shipping, faqs) without a human agent
- Detects hesitation signals (exit intent, time on page) & opens chat to guide visitor to purchase
- Zipchat publishes 16.3% avg chat-to-sale rate across merchant base
- Fires on-site recovery message when cart abandonment detected
- WhatsApp follow-up on abandoned carts, 20-39% recovery rates reported
Overview
ZIPCHAT INC sells an AI agent for ecommerce stores that answers shopper questions, handles support requests and follows up on abandoned carts. It works on website chat, WhatsApp, Instagram, Messenger and email. It is meant to cover questions that would otherwise go unanswered or need staff time.
- Built for
- Ecommerce brands from direct-to-consumer stores to large retailers, on Shopify (including Shopify Plus), WooCommerce, BigCommerce and other platforms, with industry pages for fashion, beauty, pets, electronics and health.
- Pricing
- Free plan on the Shopify App Store (120 AI replies a month). Paid plans are priced by reply volume: monthly rates of $80, $300 and $600 (Starter, Pro, Scale), or $64, $240 and $480 a month billed annually. Scale Plus is $960 a month billed annually. An unlimited plan is quoted from $2,100 a month.
Products
- Zipchat AI Chatbot & Live Chat Shopify App Store app: AI chat and agent for answers, product recommendations, order status and support.
- AI agent team for ecommerce AI agent that sells, supports and recovers carts across chat, email, WhatsApp and social DMs.
- Agentic AI Search Store search that interprets what the shopper means and answers directly.
- Agentic Skills Connects the agent to a merchant's tools so it can take actions, such as returns or discounts.
- AI product questions Answers shopper questions on each product page.
- AI social media manager Replies to comments and opens direct messages on Facebook and Instagram.
Integrations
Buyer notes
- Setup: live in under 30 minutes if started alone; a scoped rollout with a solutions lead takes one to four weeks.
- Every plan has a 7-day free trial and a 30-day money-back guarantee.
- Support: standard on Starter, priority on Pro, Scale and Scale Plus.
- All plans list all languages and all channels (chat, email, WhatsApp, Instagram, Messenger).
From Zipchat AI's own site and Shopify App Store listings, as of 2026-10-20.
Among Shopify brands over $5M
Share of each sector's brands running it, where that beats the overall rate.
On the Shopify App Store
Zipchat AI Chatbot & Live Chat
4.9 · 208 reviewsBuilt for ShopifyFree planPaid from $80/moOn 0.5% of brands over $5MLaunched 2023ChatAI Chat, AI Chatbot & AI Agent for Shopify that acts: answers instantly, recommends products, recovers carts & runs support on chat, WhatsApp, IG & email, 24/7.
Pricing
FreeFree- 120 AI replies/m
- Around 50 conversations/m
- Training on 100 pages
- AI Corrections
- +3 more
Starter$80/monthor $768/year and save 20%- 750 AI replies/m
- Around 300 conversations/m
- Training on 1,000 pages
- AI Corrections
- +3 more
7-day free trialPro$300/monthor $2,880/year and save 20%- 3,000 AI replies/m
- Around 1,250 conversations/m
- Training on 75,000 pages
- AI Corrections
- +4 more
7-day free trialScale$600/monthor $5,760/year and save 20%- 6000 AI replies/m
- Around 2,500 conversations/m
- Training on 300,000 pages
- AI Corrections
- +4 more
7-day free trial
Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.
Alternatives to Zipchat AI
The most used chat apps among Shopify brands over $5M.
| App | Brands over $5M | App Store |
|---|---|---|
| Shopify Inbox · Shopify | 10.5% | 4.6 · 5,811 |
| Tidio · TIDIO LLC | 3.4% | 4.8 · 1,356 |
| Richpanel · Richpanel Inc | 1.9% | 4.9 · 137 |
| Fin AI Agent & Intercom · Intercom | 1.7% | 3.7 · 18 |
| Re:amaze AI Helpdesk & Chat · Reamaze | 1.6% | 4.4 · 181 |
| LiveChat · Text | 1.4% | 4.4 · 49 |
Often used with Zipchat AI
What its brands run more often than Shopify brands over $5M do overall.
- Stape Conversion Tracking14.3% of its brands · 5x average
- Amp Slide Cart Upsell Drawer14.3% of its brands · 3.1x average
- Upsell & Cross Sell — Selleasy18.6% of its brands · 2.8x average
- GOAFFPRO18.6% of its brands · 2.6x average
- Pandectes GDPR Compliance20% of its brands · 2.2x average
What Shopify apps does ZIPCHAT INC make?
ZIPCHAT INC has 1 app on the Shopify App Store: Zipchat AI Chatbot & Live Chat.
How many Shopify brands use ZIPCHAT INC?
Among the 15,357 Shopify brands over $5M that dtcmvp tracks, 70 (0.5%) run Zipchat AI Chatbot & Live Chat, #15 of 307 chat apps by that count. Its share is highest among Electronics & Tech (1.5%) and Home & Living (0.5%) brands.
What are the alternatives to ZIPCHAT INC?
The most used chat apps among Shopify brands over $5M, after ZIPCHAT INC: Shopify Inbox (10.5%), Tidio (3.4%), Richpanel (1.9%), Fin AI Agent & Intercom (1.7%), Re:amaze AI Helpdesk & Chat (1.6%) and LiveChat (1.4%).
What do ZIPCHAT INC's brands use alongside it?
Of the brands running ZIPCHAT INC, 14.3% also run Stape Conversion Tracking, 14.3% also run Amp Slide Cart Upsell Drawer, 18.6% also run Upsell & Cross Sell — Selleasy, 18.6% also run GOAFFPRO and 20% also run Pandectes GDPR Compliance. Each is at least 2.2 times as common among them as across all brands over $5M.
How is Zipchat AI Chatbot & Live Chat rated?
Zipchat AI Chatbot & Live Chat is rated 4.9 out of 5 from 208 reviews on the Shopify App Store.
How much does ZIPCHAT INC cost?
Zipchat AI Chatbot & Live Chat has 4 plans on the Shopify App Store, from free to $600 a month. Zipchat AI Chatbot & Live Chat: Free, Free; Starter, $80/month; Pro, $300/month; Scale, $600/month.
