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Channelwill

Post-purchase and retention tools for Shopify and DTC brands

channelwill.com →

Channelwill is a Shopify app developer with 5 apps on the Shopify App Store. It provides post-purchase and retention tools for Shopify and DTC brands. Among the 15,394 Shopify brands over $5M that dtcmvp tracks, 430 (2.8%) run at least one of Channelwill's apps, #4 of 141 pop-ups apps by that count. Its share is highest among Electronics & Tech (5.5%), Sports & Outdoors (4.2%) and Automotive (4.1%) brands. Its most reviewed app, CWILL Popup Email Marketing, is rated 4.9 out of 5 from 7,721 reviews on the Shopify App Store. 4 of its apps carry Shopify's Built for Shopify badge. Plans across its apps run from free to $89.90 a month on the Shopify App Store. Some plans add usage charges on top, listed with each plan.

Overview

Channelwill, which also uses the name CWILL, sells post-purchase and retention software for Shopify and direct-to-consumer brands. Its apps cover order tracking, returns and exchanges, shipping protection, reviews, loyalty and referrals, email, chat and SEO. They help merchants answer "where is my order" questions, handle returns, and bring buyers back for repeat orders.

Built for
Shopify and DTC brands; Order Tracking also works on other platforms through its Tracking API, and the pricing page says paid plans are priced for the $3M-$50M revenue range.
Pricing
Each app has a free tier and paid monthly tiers. Order Tracking runs from $0 to $479/month by order credits, with annual billing discounts up to 20%. CWILL Popup Email Marketing paid plans run $11.90 to $79.90/month, with usage charges beyond plan limits.

Products

  • CWILL Order Tracking Branded tracking pages with real-time updates, upsells and review requests for Shopify orders.
  • CWILL Returns & Exchanges Self-serve returns portal that offers exchange or store credit before refund, with label creation.
  • CWILL Shipping Protection Optional checkout coverage for lost, damaged or delayed packages, with self-serve claims.
  • CWILL Popup Email Marketing SMS and email pop-ups with discounts to grow a marketing list.
  • CWILL Back in Stock Notify Me! Email and SMS notifications that tell shoppers when out-of-stock products return.
  • Willdesk: Live Chat&AI Chatbot Live chat and AI chatbot with order tracking, help center and after-sale support.

Integrations

KlaviyoJudge.mePayPalGorgiasOmnisendZendeskShopify Flow

Buyer notes

  • 24/7 live support is listed.
  • Every paid plan includes a free trial, and free plans need no credit card.
  • Installing Order Tracking syncs tracking data for orders from the past 30 days.
  • Most plans can be cancelled anytime with no annual lock-in.

From Channelwill's own site and Shopify App Store listings, as of 2026-10-20.

Among Shopify brands over $5M

Brands running Channelwill
2.8%
430 of 15,394 brands dtcmvp tracks
Rank in pop-ups
#4 of 141
By how many of those brands run each app
All brands over $5M2.8%
Electronics & Tech5.5%
Sports & Outdoors4.2%
Automotive4.1%

Share of each sector's brands running it, where that beats the overall rate.

On the Shopify App Store

  • CWILL Popup Email Marketing

    4.9 · 7,721 reviews
    Built for ShopifyFree planPaid from $11.90/moOn 2.4% of brands over $5MLaunched 2022Pop-ups

    SendWILL: Create SMS or email pop ups with discounts to grow your marketing list, retain exit intent and convert leads, and integrate with other marketing apps.

    Pricing

    Free
    Free
    • 30 new subscribers/month
    • 2,000 marketing emails/month
    • Unlimited popup views and store traffic
    • Unlimited stored contacts
    • +1 more
    Essential
    $11.90/month

    Usage-based charges may apply for subscribers or marketing emails beyond your monthly plan limits.

    • 150 new subscribers/month
    • 5,000 marketing emails/month
    • Unlimited popup widgets and views
    • Unlimited stored contacts
    • +2 more
    14-day free trial
    Pro
    $29.90/month

    Usage-based charges may apply for subscribers or marketing emails beyond your monthly plan limits.

    • 500 new subscribers/month
    • 20,000 marketing emails/month
    • Unlimited popup widgets and views
    • Unlimited stored contacts
    • +2 more
    14-day free trial
    Premium
    $79.90/month

    Usage-based charges apply beyond your monthly plan limits — from $1.2 per 1,000 emails.

    • 2,000 new subscribers/month
    • 60,000 marketing emails/month
    • Unlimited popup widgets and views
    • Unlimited stored contacts
    • +2 more
    14-day free trial

  • CWILL Back in Stock Notify Me!

    4.8 · 623 reviews
    Built for ShopifyFree planPaid from $9.90/moOn 0.6% of brands over $5MLaunched 2021Stock alerts

    Out-of-stock products shouldn’t mean lost sales. CWILL Back in Stock helps merchants recover lost sales with customizable back-in-stock campaigns ...

    Pricing

    Free
    Free
    • 10 notifications/mo
    • Unlimited subscriber sign-ups
    • Inline & float button display
    • 24/7 LiveChat Support
    Essential
    $9.90/month
    • $6.90 for the 1st month (Limited time)
    • 50 notifications/mo
    • Minimum stock threshold
    • All integrations supported
    • +1 more
    14-day free trial
    Pro
    $29/month

    $0.12/10 notifications above limit. SMS billed separately by region.

    • $19 for the 1st month (Limited time)
    • 3000 notifications/mo
    • Custom Notification Rules
    • Auto multi-language translation
    • +2 more
    14-day free trial

  • Willdesk: Live Chat&AI Chatbot

    4.7 · 382 reviews
    Built for ShopifyFree planPaid from $16.90/moOn 0.3% of brands over $5MLaunched 2021Chat

    Boost customer experience with AI-driven workflows & omnichannel enablement. Willdesk offers product recommendations,emotion detection, and efficient after-sale

    Pricing

    Free
    Free
    • Unlimited agent
    • 1 store
    • 20 conversations
    • Live Chat, Contact form, Order tracking
    • +4 more
    Basic
    $16.90/month
    or $141.96/year and save 30%

    Overage is charged per unit: $12/100 conversations, $4/100 tracked orders, and $20/100 AI conversation.

    • 3 store
    • 100 conversations
    • Automation bot
    • Custom FAQ domain
    • +2 more
    7-day free trial
    Pro
    $89.90/month
    or $755.16/year and save 30%

    Overage is charged per unit: $10/100 conversations, $4/100 tracked orders, and $200/1000 AI conversation.

    • Multiple stores
    • 1000 conversations
    • 1000 limited free order tracking quota
    • Custom plan & more
    • +1 more
    7-day free trial

  • Request a Quote Hide Price B2B

    4.7 · 70 reviews
    Built for ShopifyFree planLaunched 2022Pricing quotes

    This app allows B2B merchants to replace the Add to Cart flow with a request-a-quote process, enabling wholesale customers to negotiate pricing for...

  • RecomSale: Affiliate Marketing

    Free plan

Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.

Alternatives to Channelwill

The most used pop-ups apps among Shopify brands over $5M.

AppBrands over $5MApp Store
Alia6.3% 4.6 · 114
Octane AI3.3% 4.7 · 209
RH · RevenueHunt2.5% 4.9 · 462
Wisepops2.3% 4.9 · 71
Pop‑Ups & Spotlight by Justuno · Justuno2.2% 4.6 · 668
Pop Convert2.1% 4.9 · 8,696

Often used with Channelwill

What its brands run more often than Shopify brands over $5M do overall.

What Shopify apps does Channelwill make?

Channelwill has 5 apps on the Shopify App Store: CWILL Popup Email Marketing, CWILL Back in Stock Notify Me!, Willdesk: Live Chat&AI Chatbot, Request a Quote Hide Price B2B and RecomSale: Affiliate Marketing.

How many Shopify brands use Channelwill?

Among the 15,394 Shopify brands over $5M that dtcmvp tracks, 430 (2.8%) run at least one of Channelwill's apps, #4 of 141 pop-ups apps by that count. Its share is highest among Electronics & Tech (5.5%), Sports & Outdoors (4.2%) and Automotive (4.1%) brands.

What are the alternatives to Channelwill?

The most used pop-ups apps among Shopify brands over $5M, after Channelwill: Alia (6.3%), Octane AI (3.3%), RH (2.5%), Wisepops (2.3%), Pop‑Ups & Spotlight by Justuno (2.2%) and Pop Convert (2.1%).

What do Channelwill's brands use alongside it?

Of the brands running Channelwill, 12.1% also run Seel Worry‑Free Purchase, 13.3% also run 17TRACK Order Tracking, 10% also run Hextom, 12.8% also run Omnisend Email Marketing & SMS and 12.8% also run Bundler » Product Bundles App. Each is at least 2.7 times as common among them as across all brands over $5M.

How is CWILL Popup Email Marketing rated?

CWILL Popup Email Marketing is rated 4.9 out of 5 from 7,721 reviews on the Shopify App Store.

How much does Channelwill cost?

Plans across its apps run from free to $89.90 a month on the Shopify App Store. Some plans add usage charges on top, listed with each plan. CWILL Popup Email Marketing: Free, Free; Essential, $11.90/month (Usage-based charges may apply for subscribers or marketing emails beyond your monthly plan limits); Pro, $29.90/month (Usage-based charges may apply for subscribers or marketing emails beyond your monthly plan limits); Premium, $79.90/month (Usage-based charges apply beyond your monthly plan limits — from $1.2 per 1,000 emails).

Updated 2026-09-10. Method notes and every source: how we count →