KODIF provides AI customer support for ecommerce brands.
Kodif is an agentic cx platform that puts ai agents on routine support tickets like order status, returns, and subscription edits, resolving them end to end without a human. For tickets that still need a human, it drafts replies, pulls order context, and runs macros to cut handle time. Fits Shopify brands with enough ticket volume that a chunk of the queue is repetitive operational questions.
What Kodif does for Shopify brands
- AI agents resolve order status, returns & subscription edits end to end
- Routine tickets never touch a human, cutting cx headcount cost
- Co-pilot drafts replies & pulls order context on human-handled tickets
- Auto-executed macros cut average handle time on the non-deflected queue
Overview
KODIF sells an AI agent for ecommerce customer support. It answers customers by email, chat, SMS and social, and takes actions such as refunds, returns, and subscription changes inside the merchant's existing tools. It is meant to resolve support tickets, handle subscription cancellations, and answer pre-purchase questions.
For Shopify brands
- Connects to Shopify to edit orders and issue refunds, and resolves customer tickets inside the helpdesk the team already uses.
- Lets the support team write policies in plain language and test them against past tickets before they go live, without engineering work.
- Handles common post-purchase requests such as order status, lost or damaged packages, returns, exchanges and cancellations with pre-built playbooks.
How it works
The CX team describes policies and agent behavior in natural language, connects its tools, and tests the agent against simulations and past conversations before it serves customers. KODIF compiles the policies into executable steps and shows each action and reason in a trace. A demo is a 30-minute session using the brand's own integrations and data.
- Pricing
- One flat annual rate based on conversation volume, with no per-seat fees or setup fee. Starter covers 24,000 conversations a year, Growth 75,000, Enterprise 160,000. Per-conversation rate runs from $1 (Starter) to $0.75 (Enterprise). Overage is billed at the plan rate; custom quotes above 160,000.
Products
- Resolution Agent Reads the order, checks policy, and takes actions on refunds, returns, order status and shipping tickets.
- Retention Agent Offers discounts, pauses or skips to subscribers who want to cancel, and logs the outcome.
- Revenue Agent Answers presale, sizing and product questions using the merchant's catalog and reviews, and recovers carts.
- Platform Lets CX teams write policies in plain English, test them on past tickets, and review agent decisions.
- AI Sam An agent that builds new AI agents from natural-language instructions.
- Analytics & insights Classifies every conversation with smart tags and reports trends to product, operations and merchandising teams.
Integrations
Buyer notes
- KODIF states 9 days from contract to resolving tickets in production; onboarding, integration setup and policy configuration carry no separate cost.
- Every plan includes a dedicated onboarding manager, CSM and CSE; Enterprise adds executive oversight.
- Channels depend on plan: Starter is chat only, Growth is chat plus one channel, Enterprise covers all channels.
- Security: SOC 2 Type II, HIPAA, ISO 27001, GDPR and CCPA are listed; the demo is 30 minutes.
From Kodif's own site and Shopify App Store listings, as of 2026-10-30.
How much does KODIF cost?
One flat annual rate based on conversation volume, with no per-seat fees or setup fee. Starter covers 24,000 conversations a year, Growth 75,000, Enterprise 160,000. Per-conversation rate runs from $1 (Starter) to $0.75 (Enterprise). Overage is billed at the plan rate; custom quotes above 160,000.
