DigitalGenius is a Shopify app developer based in the United Kingdom that makes DigitalGenius, an upsell and cross-sell app on the Shopify App Store. It provides AI-powered customer service automation for ecommerce merchants. Among the 14,723 Shopify brands over $5M that dtcmvp tracks, 32 (0.2%) run DigitalGenius, #32 of 267 upsell and cross-sell apps by that count. Its share is highest among Fashion & Apparel (0.5%) brands. It carries Shopify's Built for Shopify badge. DigitalGenius has 1 plan on the Shopify App Store, at no charge. It bills some charges outside the Shopify invoice.
DigitalGenius is an ai customer service platform that resolves routine support tickets end-to-end and intercepts customers with cancellation intent before they churn. Built for ecommerce brands with high WISMO, returns, and subscription cancel volume that's eating agent hours and margin.
What DigitalGenius does for Shopify brands
- ai resolves WISMO, order changes, returns & FAQs without agent involvement
- Catches cancel-intent contacts, diagnoses root cause & resolves before churn
- Handles email, chat & post-purchase tickets at typical 40-80% deflection rates
- Frees agents from routine queue to focus on complex, high-value cases
Among Shopify brands over $5M
Share of each sector's brands running it, where that beats the overall rate.
On the Shopify App Store
- Built for ShopifyFree planOn 0.2% of brands over $5MLaunched 2024Upsell and cross-sell
AI and deep integrations for instant post purchase support, boosting life time value, and pre-purchase product recommendations, increasing conversi...
Pricing
FreeFree to installDigitalGenius license fee applies starting from $1000/month.
Some charges are billed by the developer outside your Shopify invoice.
Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.
Alternatives to DigitalGenius
The most used upsell and cross-sell apps among Shopify brands over $5M.
| App | Brands over $5M | App Store |
|---|---|---|
| Rebuy Personalization Engine · Rebuy | 12% | 4.7 · 854 |
| Upsell & Cross Sell — Selleasy · Logbase | 5.8% | 4.9 · 2,724 |
| Aftersell Post Purchase Upsell · Rokt | 5.4% | 4.9 · 1,087 |
| Visually A/B Testing & CRO · Visually.io | 2.4% | 4.8 · 147 |
| Revy Unlimited UpSell Offers · Revy Apps | 2.2% | 4.7 · 80 |
| Essential Upsell & Cross Sell · Essential Bundles & Upsells | 1.9% | 5.0 · 2,390 |
Often used with DigitalGenius
What its brands run more often than Shopify brands over $5M do overall.
- OrderEditing.com31.3% of its brands · 12.7x average
- Klarna On‑Site Messaging53.1% of its brands · 4x average
- Awin34.4% of its brands · 3.1x average
- ShareASale34.4% of its brands · 2.9x average
- Swym Wishlist Plus37.5% of its brands · 2.6x average
What Shopify apps does DigitalGenius make?
DigitalGenius has 1 app on the Shopify App Store: DigitalGenius.
How many Shopify brands use DigitalGenius?
Among the 14,723 Shopify brands over $5M that dtcmvp tracks, 32 (0.2%) run DigitalGenius, #32 of 267 upsell and cross-sell apps by that count. Its share is highest among Fashion & Apparel (0.5%) brands.
What are the alternatives to DigitalGenius?
The most used upsell and cross-sell apps among Shopify brands over $5M, after DigitalGenius: Rebuy Personalization Engine (12%), Upsell & Cross Sell — Selleasy (5.8%), Aftersell Post Purchase Upsell (5.4%), Visually A/B Testing & CRO (2.4%), Revy Unlimited UpSell Offers (2.2%) and Essential Upsell & Cross Sell (1.9%).
What do DigitalGenius's brands use alongside it?
Of the brands running DigitalGenius, 31.3% also run OrderEditing.com, 53.1% also run Klarna On‑Site Messaging, 34.4% also run Awin, 34.4% also run ShareASale and 37.5% also run Swym Wishlist Plus. Each is at least 2.6 times as common among them as across all brands over $5M.
How much does DigitalGenius cost?
DigitalGenius has 1 plan on the Shopify App Store, at no charge. It bills some charges outside the Shopify invoice. DigitalGenius: Free, Free to install (DigitalGenius license fee applies starting from $1000/month).
