DigitalGenius is a Shopify app developer based in the United Kingdom that makes DigitalGenius, an upsell and cross-sell app on the Shopify App Store. It provides AI-powered customer service automation for ecommerce merchants. Among the 15,357 Shopify brands over $5M that dtcmvp tracks, 43 (0.3%) run DigitalGenius, #29 of 268 upsell and cross-sell apps by that count. Its share is highest among Fashion & Apparel (0.6%) brands. It carries Shopify's Built for Shopify badge. DigitalGenius has 1 plan on the Shopify App Store, at no charge. It bills some charges outside the Shopify invoice.
DigitalGenius is an ai customer service platform that resolves routine support tickets end-to-end and intercepts customers with cancellation intent before they churn. Built for ecommerce brands with high WISMO, returns, and subscription cancel volume that's eating agent hours and margin.
What DigitalGenius does for Shopify brands
- ai resolves WISMO, order changes, returns & FAQs without agent involvement
- Catches cancel-intent contacts, diagnoses root cause & resolves before churn
- Handles email, chat & post-purchase tickets at typical 40-80% deflection rates
- Frees agents from routine queue to focus on complex, high-value cases
Overview
DigitalGenius sells an AI agent for ecommerce brands that handles customer service queries. It connects to a merchant's existing systems so the agent can act on requests such as order changes, returns and subscription changes, not only answer questions. It is meant to reduce the manual work of support teams and cover post-purchase support and pre-purchase product recommendations.
For Shopify brands
- Handles order status questions, returns and order change requests through chat and email without a human agent.
- Connects to Shopify and to the shipping, returns, subscription and helpdesk tools a store already uses.
- Offers ready-made workflows for common customer queries, so a brand connects its tools and starts automating.
How it works
A brand connects its tech stack and uses prebuilt workflows called Genius Flows for common customer queries. DigitalGenius builds integrations to a brand's existing tools, including custom ones, at no charge. Customer Success Managers and Solution Engineers support each brand.
- Pricing
- The Shopify app is free to install, but a DigitalGenius license fee applies starting from $1000/month.
Products
- DigitalGenius Shopify app giving AI support after purchase and product recommendations before purchase, with integrations.
- Genius Flows Ready-made best-practice workflows for common customer queries, run once the tech stack is connected.
- Deep Integrations Integrations to a merchant's existing tools, including custom ones, built at no charge.
- WISMO & Order Status Locates packages and issues replacements for lost deliveries.
- Returns Lets customers start and complete product returns through chat.
- Subscriptions Lets customers manage subscriptions, such as moving a delivery date, and aims to prevent cancellations.
Integrations
Buyer notes
- Has a Built for Shopify badge on the App Store.
- Integrations, including custom ones, are built free of charge.
- Listed categories are Marketing and conversion, and Store management.
- Offers a Book a Demo option and a status page and security page on its site.
From DigitalGenius's own site and Shopify App Store listings, as of 2026-10-30.
Among Shopify brands over $5M
Share of each sector's brands running it, where that beats the overall rate.
On the Shopify App Store
- Built for ShopifyFree planOn 0.3% of brands over $5MLaunched 2024Upsell and cross-sell
AI and deep integrations for instant post purchase support, boosting life time value, and pre-purchase product recommendations, increasing conversi...
Pricing
FreeFree to installDigitalGenius license fee applies starting from $1000/month.
Some charges are billed by the developer outside your Shopify invoice.
Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.
Alternatives to DigitalGenius
The most used upsell and cross-sell apps among Shopify brands over $5M.
| App | Brands over $5M | App Store |
|---|---|---|
| Visually A/B Testing & CRO · Visually.io | 2.7% | 4.8 · 147 |
| Revy Unlimited UpSell Offers · Revy Apps | 2.4% | 4.7 · 80 |
| Essential Upsell & Cross Sell · Essential Bundles & Upsells | 2.1% | 5.0 · 2,441 |
| One Click Upsell · Zipify Apps | 2.1% | 4.6 · 568 |
| Navidium Shipping Protection · Navidium Apps | 2% | 4.7 · 397 |
| Bold AI Upsell & Cross‑Sell · Bold | 1.7% | 4.4 · 595 |
Often used with DigitalGenius
What its brands run more often than Shopify brands over $5M do overall.
- OrderEditing.com27.9% of its brands · 8.9x average
- Klarna On‑Site Messaging51.2% of its brands · 3.2x average
- Elevar Conversion Tracking34.9% of its brands · 3.2x average
- Loop Returns & Exchanges30.2% of its brands · 3x average
- Attentive41.9% of its brands · 2.7x average
What Shopify apps does DigitalGenius make?
DigitalGenius has 1 app on the Shopify App Store: DigitalGenius.
How many Shopify brands use DigitalGenius?
Among the 15,357 Shopify brands over $5M that dtcmvp tracks, 43 (0.3%) run DigitalGenius, #29 of 268 upsell and cross-sell apps by that count. Its share is highest among Fashion & Apparel (0.6%) brands.
What are the alternatives to DigitalGenius?
The most used upsell and cross-sell apps among Shopify brands over $5M, after DigitalGenius: Visually A/B Testing & CRO (2.7%), Revy Unlimited UpSell Offers (2.4%), Essential Upsell & Cross Sell (2.1%), One Click Upsell (2.1%), Navidium Shipping Protection (2%) and Bold AI Upsell & Cross‑Sell (1.7%).
What do DigitalGenius's brands use alongside it?
Of the brands running DigitalGenius, 27.9% also run OrderEditing.com, 51.2% also run Klarna On‑Site Messaging, 34.9% also run Elevar Conversion Tracking, 30.2% also run Loop Returns & Exchanges and 41.9% also run Attentive. Each is at least 2.7 times as common among them as across all brands over $5M.
How much does DigitalGenius cost?
DigitalGenius has 1 plan on the Shopify App Store, at no charge. It bills some charges outside the Shopify invoice. DigitalGenius: Free, Free to install (DigitalGenius license fee applies starting from $1000/month).
