Zowie
AI customer service agent that automates support tickets across chat, email, and voice
Zowie provides AI agent platform for enterprise customer service.
Zowie is an ai support agent that resolves order tracking, returns, and shipping questions across chat, email, and voice without a human rep. Best fit for Shopify brands with high ticket volume from routine inquiries, or stores where pre-purchase chat questions are leaving conversions on the table.
What Zowie does for Shopify brands
- Ai resolves order tracking, returns & shipping tickets without a human agent
- Cuts support labor cost on every routine ticket that would have hit your queue
- Pre-purchase chat answers product questions & closes browsers who would have bounced
Overview
Zowie sells an AI agent platform for customer service, covering chat, email, voice and other channels. Brands build, deploy and monitor AI agents that handle tasks such as refunds, claims and identity checks using business rules run by a separate deterministic engine. It is aimed at larger companies in sectors including retail and commerce, banking, insurance and logistics.
For Shopify brands
- Connects to Shopify so AI agents can use store context when handling customer conversations.
- Runs refunds and similar workflows through a rules engine that follows the brand's own policies.
- Handles chat, email, voice, SMS, WhatsApp and Messenger from one agent, with quality scoring and logged reasoning on each conversation.
How it works
Brands configure the agent's persona, intents, knowledge and flows in the platform, then deploy it across the channels customers use. Zowie then scores each conversation and logs the reasoning behind every decision. Teams can book a demo or a technical walkthrough with the solutions team.
- Built for
- Large enterprises in sectors such as banking, fintech, telecommunications, insurance, retail and commerce, logistics and healthcare.
Products
- Orchestrator Reads customer intent, assigns the right agent, adapts the response to the channel and logs each decision.
- Agent Studio Build agents with Knowledge, Flows, Playbooks and Agent Connect.
- Inbox Interface for human staff to handle live tickets, agent assists and escalations.
- Supervisor Scores every conversation against the brand's standards.
- Traces Logs the full reasoning behind each AI decision.
- Tester Quality and control tool for testing agents.
Integrations
Buyer notes
- Compliance listed: GDPR, EU AI Act and DORA.
- Works with any language model and voice, and can connect agents built in-house or by other vendors.
- Demo and technical walkthrough available through a booking form.
From Zowie's own site and Shopify App Store listings, as of 2026-10-30.
