Refundid

What Refundid does for Shopify brands

• ●instant refunds -> more returning customers shop again before intent fades
• ●automated return flow -> fewer "where's my refund" tickets reaching your CX team

Overview

Refundid is a fintech company that sells a returns and exchanges platform to online retailers. It handles refunds, exchanges, store credit and standard returns through a customer portal, so merchants do not have to process return requests manually. It also offers instant refunds and instant exchanges that are paid out before the returned item arrives back.

For Shopify brands

• ●Shoppers lodge, track and manage returns in one portal built around the store's returns policy and branding.
• ●Return labels are generated automatically across 100+ carriers, and a dashboard shows return trends and reasons.
• ●The app connects to a Shopify store, and the site says setup takes a matter of minutes.

How it works

A merchant installs the app and connects it to their Shopify store. Refundid then runs the returns portal, with the retailer's returns policy built into custom flows and rules. Onboarding, including building the portal and configuring the returns policy, is done by Refundid.

Built for

Online retailers on Shopify in Australia and the United States, with case studies in clothing, activewear and accessories.

Pricing

Core is $399 per month for up to 85 returns a month. Checkout+ is $0 per month at any return volume, funded by shoppers who opt in. Custom pricing applies above 85 returns a month. Instant refunds and instant exchanges are not in the platform subscription price.

Products

• ●Refundid Returns & Exchanges Shopify app for returns, refunds, store credit and exchanges, with label generation and analytics.
• ●Instant Refunds Refunds paid to the shopper before the returned order is sent back.
• ●Instant Exchanges Shoppers swap an item for a new one, shipped before the return arrives.
• ●Checkout+ Returns cover shoppers can choose at checkout; the retailer earns a share of what they pay.
• ●Refundid App Mobile app where shoppers track orders, manage returns and shop.
• ●Refundid Plus Shopper-paid plan covering instant return security and leniency for one fee.

Integrations

Buyer notes

• No lock-in contract, setup fee or implementation fee.
• Return shipping labels are billed per label when bought through Refundid; bring-your-own carrier accounts are billed by the carrier.
• Payment processor fees on shopper payments are passed through at cost, and Australian invoices include GST.
• Unlimited users, locations and integrations are included on every plan, along with an account manager.

From Refundid's own site and Shopify App Store listings, as of 2026-10-30.

Among Shopify brands over $5M

On the Shopify App Store

• Refundid Returns & Exchanges

  ★ 5.0 · 13 reviews
  Built for ShopifyFree planPaid from $399/moOn 0.3% of brands over $5MLaunched 2021Returns and exchanges

  Automation that converts returns into revenue. We make returns a positive experience for you, and your customer

  Pricing

  Checkout+

  Free

  • ✓Everything in Core, at no monthly cost
  • ✓Shoppers opt in at checkout, never force
  • ✓Handling fees waived for covered shopper
  • ✓Unlimited returns

  Core

  $399/month

  • ✓Up to 85 returns a month
  • ✓Variant and any-item exchange
  • ✓Instant exchange & refund
  • ✓Advanced analytics
  • +4 more

  Some charges are billed by the developer outside your Shopify invoice.

Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.

Alternatives to Refundid

The most used returns and exchanges apps among Shopify brands over $5M.

Often used with Refundid

What its brands run more often than Shopify brands over $5M do overall.

• Checkout Components25% of its brands · 40.8x average
• OrderEditing.com35.4% of its brands · 11.4x average
• Foursixty Shoppable Social UGC22.9% of its brands · 9.9x average
• Tolstoy33.3% of its brands · 8.2x average
• Tapcart27.1% of its brands · 7.7x average