Help Scout is a Shopify app developer based in the United States that makes Help Scout, a helpdesk app on the Shopify App Store. It provides customer service platform. Among the 14,721 Shopify brands over $5M that dtcmvp tracks, 74 (0.5%) run Help Scout, #4 of 47 helpdesk apps by that count. It is rated 3.7 out of 5 from 19 reviews on the Shopify App Store. It carries Shopify's Built for Shopify badge. Help Scout has 4 plans on the Shopify App Store, from free to $90 a month. It bills some charges outside the Shopify invoice.
Help Scout is an email-centric help desk for support teams that have outgrown a shared inbox but don't need Gorgias-scale or Zendesk-scale tooling. Per-seat pricing (not per-ticket) keeps costs predictable as volume grows. Best fit for smb and mid-market Shopify brands handling support over email with a small human team.
What Help Scout does for Shopify brands
- AI Answers resolves routine tickets with no human agent, cutting labor cost
- Beacon embedded knowledge base deflects inquiries before they reach the inbox
- AI Drafts pre-writes replies for tickets that still need human review
- Auto-assignment, round robin routing & saved replies cut minutes per ticket
Among Shopify brands over $5M
On the Shopify App Store
Help Scout
3.7 · 19 reviewsBuilt for ShopifyFree planPaid from $30/moOn 0.5% of brands over $5MLaunched 2014HelpdeskTurn one-time shoppers into repeat customers with Help Scout’s customer support platform. With every conversation—plus order details and history—in...
Pricing
FreeFree- 1 shared email Inbox
- 1 public knowledge base
- Limited saved replies
- No AI tools included
Standard$30/monthor $25/year and save 93%- Multiple Inboxes
- Live chat, Instagram, & Messenger
- Multiple knowledge bases
- One basic SLA policy
- +3 more
15-day free trialPlus$54/monthor $45/year and save 93%- WhatsApp messaging
- Advanced workflows
- Two advanced SLA policies
- Unlimited AI Drafts
- +4 more
15-day free trialPro$90/monthor $75/year and save 93%- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types
- SSO/SAML
- +4 more
15-day free trialSome charges are billed by the developer outside your Shopify invoice.
Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.
Alternatives to Help Scout
The most used helpdesk apps among Shopify brands over $5M.
| App | Brands over $5M | App Store |
|---|---|---|
| Zendesk | 8.5% | 3.5 · 92 |
| SB · Shark Byte, Inc | 0.8% | 4.6 · 314 |
| Gladly · Gladly Inc | 0.8% | 4.7 · 29 |
| Relocate+ Order Editing · Crowd Control | 0.2% | 5.0 · 41 |
| Yuma AI | 0.1% | 5.0 · 9 |
| Cavalry AI Customer Support · Cavalry | 0.1% | 5.0 · 15 |
Often used with Help Scout
What its brands run more often than Shopify brands over $5M do overall.
- Stamped Reviews & Loyalty18.9% of its brands · 2.3x average
- Searchanise Search & Filter13.5% of its brands · 2.1x average
- Triple Whale29.7% of its brands · 2.1x average
- Affirm pay‑over‑time messaging13.5% of its brands · 2.1x average
- ShareASale24.3% of its brands · 2.1x average
What Shopify apps does Help Scout make?
Help Scout has 1 app on the Shopify App Store: Help Scout.
How many Shopify brands use Help Scout?
Among the 14,721 Shopify brands over $5M that dtcmvp tracks, 74 (0.5%) run Help Scout, #4 of 47 helpdesk apps by that count.
What are the alternatives to Help Scout?
The most used helpdesk apps among Shopify brands over $5M, after Help Scout: Zendesk (8.5%), SB (0.8%), Gladly (0.8%), Relocate+ Order Editing (0.2%), Yuma AI (0.1%) and Cavalry AI Customer Support (0.1%).
What do Help Scout's brands use alongside it?
Of the brands running Help Scout, 18.9% also run Stamped Reviews & Loyalty, 13.5% also run Searchanise Search & Filter, 29.7% also run Triple Whale, 13.5% also run Affirm pay‑over‑time messaging and 24.3% also run ShareASale. Each is at least 2.1 times as common among them as across all brands over $5M.
How is Help Scout rated?
Help Scout is rated 3.7 out of 5 from 19 reviews on the Shopify App Store.
How much does Help Scout cost?
Help Scout has 4 plans on the Shopify App Store, from free to $90 a month. It bills some charges outside the Shopify invoice. Help Scout: Free, Free; Standard, $30/month; Plus, $54/month; Pro, $90/month.
