InboxPilot
AI email assistant that drafts and auto-sends replies from your own knowledge base
InboxPilot provides AI email automation for Gmail and Outlook.
InboxPilot is an ai email assistant that trains on your knowledge base, auto-sends confident replies to routine support emails, and drafts the rest in your brand voice for an agent to review. Useful for Shopify brands drowning in repetitive cx tickets (where is my order, returns, sizing) who want to cut response time without hiring more agents.
What InboxPilot does for Shopify brands
- Auto-resolves routine tickets with confident ai replies, no human touch
- Low-confidence emails route to a human, keeping quality on edge cases
- Drafts replies in your voice from your knowledge base, agent reviews & sends
- Cuts time per ticket vs writing from scratch
Overview
InboxPilot sells an AI email assistant that works inside Gmail and Outlook. It sorts each incoming email to the right label or person and drafts replies from a company's own documents, price lists and connected tools such as Shopify. For merchants, it handles order status, quote, refund and similar requests that arrive by email.
- Built for
- Teams that run on email, with industry pages for Shopify stores, education and certification, real estate, professional services, travel and hospitality, and manufacturing and construction.
- Pricing
- Four paid plans: Starter, Growth, Business and Scale. Monthly billing is $39 to $499 per month. Yearly billing is $32 to $415 per month equivalent, charged annually. Every plan has a 7-day free trial and unlimited inbound email, with a monthly conversation allowance and $0.05 per conversation beyond it.
Products
- AI email assistant Sorts each email to the right team and drafts replies from your documents in Gmail or Outlook.
- Email triage Files each new email under your own labels, then forwards, archives or drafts a reply.
- Email workflows Runs rules you write once on every email, using tools such as Slack and Shopify.
- AI email replies Writes replies from your price list, policies and order data for you to review and send.
Integrations
Buyer notes
- Free trial lasts 7 days; a card is added when you pick a plan and is charged when the trial ends unless you cancel.
- Gmail and Outlook connect through OAuth in under a minute, and InboxPilot does not store your password.
- Plan changes and cancellations take effect at the start of the next billing cycle.
- Data is encrypted in transit and at rest, the company states SOC 2 Type II and GDPR compliance, and email is not used to train shared models.
From InboxPilot's own site and Shopify App Store listings, as of 2026-10-20.
How much does InboxPilot cost?
Four paid plans: Starter, Growth, Business and Scale. Monthly billing is $39 to $499 per month. Yearly billing is $32 to $415 per month equivalent, charged annually. Every plan has a 7-day free trial and unlimited inbound email, with a monthly conversation allowance and $0.05 per conversation beyond it.
