Ada
Enterprise AI customer service platform with autonomous agents across chat, voice, and email
Ada provides AI customer service agents for enterprise and ecommerce support teams.
Ada runs autonomous ai agents that handle customer support across chat, voice, and email, resolving order status, returns, and account questions without a human. Built for higher-volume brands (think 300k+ conversations a year) where ticket load is heavy enough that deflection actually moves the cost line.
What Ada does for Shopify brands
- Autonomous ai resolves routine tickets (orders, returns, FAQs) end to end, cutting labor cost
- Agent assist auto-drafts replies & runs SOP lookups so humans close cases faster
- Proactive chat, WhatsApp & in-app agents convert browsing visitors into buyers
Overview
Ada sells an AI customer service platform that uses AI agents to resolve customer conversations, take actions, and improve over time. It is aimed at businesses handling large volumes of support across channels and languages, including retail and ecommerce. It reduces the load on human support teams by automating customer resolutions.
For Shopify brands
- AI agents handle customer conversations so the support team has fewer tickets to work by hand.
- The platform runs across channels and languages, so one setup can cover customers in different regions.
- Teams can test, analyze and adjust the AI agent's performance over time using Ada's tools.
- Built for
- Enterprise and large-scale businesses across industries including retail and ecommerce, financial services, betting and gaming, technology and travel.
Products
- ACX Platform Agentic customer experience platform for building, running and improving AI customer service agents
- AI agent Resolves customer conversations and takes actions, including by voice and across channels
Buyer notes
- Holds SOC 2, HIPAA, GDPR, PCI DSS compliance and AIUC-1 certification.
- Has zero data retention policies with its LLM providers.
- Undergoes independent annual penetration testing, including of LLMs.
- Sales process starts by speaking to an expert.
From Ada's own site and Shopify App Store listings, as of 2026-11-04.
