Actuals Oy is a Shopify app developer based in Finland that makes Commslayer: AI Helpdesk & Chat, a chat app on the Shopify App Store. It provides a helpdesk with an AI agent for Shopify merchants. Among the 15,357 Shopify brands over $5M that dtcmvp tracks, 46 (0.3%) run Commslayer: AI Helpdesk & Chat, #19 of 307 chat apps by that count. It is rated 4.9 out of 5 from 237 reviews on the Shopify App Store. It carries Shopify's Built for Shopify badge. Commslayer: AI Helpdesk & Chat has 4 plans on the Shopify App Store, from free to $299 a month. Some plans add usage charges on top, listed with each plan.
Commslayer is an ai helpdesk and chat built for Shopify that resolves common support tickets (order status, tracking, refunds, address updates) without an agent. Best fit for brands drowning in repetitive cx tickets or paying for Gorgias/Zendesk seats they barely use.
What Commslayer does for Shopify brands
- ai resolves order status, tracking, refund & address tickets solo
- ai-drafted replies cut agent handle time on tickets that do escalate
- one-click Shopify order actions remove tab-switching between helpdesk & store
Overview
Commslayer is a helpdesk for Shopify merchants that brings email, chat, social DMs and phone into one inbox with Shopify order details attached. It includes an AI agent that handles support tickets such as refunds, reships and order edits, so merchants can automate repetitive support work.
- Built for
- Shopify brands that handle customer support over email, chat, social DMs, WhatsApp or phone.
- Pricing
- There is a free plan with 300 conversations per month and unlimited seats. Paid plans listed include Plus 800 at $39/month, Plus 2,000 at $99/month and Scale at $299/month, based on conversations replied to. Paid plans have a 14-day trial.
Products
- Helpdesk Email, chat, and social messages in one inbox with the Shopify order attached.
- AI agent Reads tickets and order context, then takes actions like refunds, reships, and order edits.
- Voice AI Answers the phone, looks up the order, and hands over to a person when asked.
- Customer portal Self-serve order tracking, returns, and help for customers.
- Comment moderation Hides spam and answers comments on ads and social posts.
- Order editing Lets customers or staff fix an address or cancel an order before it ships.
Integrations
Buyer notes
- Unlimited seats on every plan, billed month to month.
- 14-day trial on paid plans; cancel anytime.
- Subscription actions and reward redemptions by the AI agent start switched off and are enabled per action with conditions.
- Scale plan includes AI agent setup services and a direct Slack channel with the team.
From Commslayer's own site and Shopify App Store listings, as of 2026-10-21.
Among Shopify brands over $5M
On the Shopify App Store
Commslayer: AI Helpdesk & Chat
4.9 · 237 reviewsBuilt for ShopifyFree planPaid from $39/moOn 0.3% of brands over $5MLaunched 2024ChatHey, Karri the founder here. We built this AI helpdesk because other support helpdesks stopped improving but kept raising prices. One AI inbox bri...
Pricing
100% FREE HELPDESKFree- Unlimited agents and seats
- 300 conversations per month
- 300 AI agent messages & 300 AI drafts
- Email, chat, WhatsApp, social DMs
- +4 more
Plus 800$39/monthUp to 800 conversations you reply to per month. Social media comments are unlimited. See pricing for all volume ranges.
- 800 conversations per month
- 1,600 AI agent messages
- 1,600 AI drafts
- Everything in Free, plus:
- +4 more
14-day free trialPlus 2,000$99/monthUp to 2000 conversations you reply to per month. Social media comments are unlimited. See pricing for all volume ranges.
- 2,000 conversations per month
- 4,000 AI agent messages
- 4,000 AI drafts
- Everything in Free, plus:
- +4 more
14-day free trialScale$299/monthUp to 6000 conversations you reply to per month. Social media comments are unlimited. See pricing for all volume ranges.
- 6,000 conversations per month
- 12,000 AI agent messages
- 12,000 AI drafts
- Everything in Plus, plus:
- +2 more
14-day free trial
Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.
Alternatives to Commslayer
The most used chat apps among Shopify brands over $5M.
| App | Brands over $5M | App Store |
|---|---|---|
| Shopify Inbox · Shopify | 10.5% | 4.6 · 5,811 |
| Tidio · TIDIO LLC | 3.4% | 4.8 · 1,356 |
| Richpanel · Richpanel Inc | 1.9% | 4.9 · 137 |
| Fin AI Agent & Intercom · Intercom | 1.7% | 3.7 · 18 |
| Re:amaze AI Helpdesk & Chat · Reamaze | 1.6% | 4.4 · 181 |
| LiveChat · Text | 1.4% | 4.4 · 49 |
Often used with Commslayer
What its brands run more often than Shopify brands over $5M do overall.
- Intelligems37% of its brands · 5x average
- Aftersell Post Purchase Upsell30.4% of its brands · 5x average
- AppLovin34.8% of its brands · 4.3x average
- Postscript SMS Marketing26.1% of its brands · 4.2x average
- Alia21.7% of its brands · 3.4x average
What Shopify apps does Actuals Oy make?
Actuals Oy has 1 app on the Shopify App Store: Commslayer: AI Helpdesk & Chat.
How many Shopify brands use Actuals Oy?
Among the 15,357 Shopify brands over $5M that dtcmvp tracks, 46 (0.3%) run Commslayer: AI Helpdesk & Chat, #19 of 307 chat apps by that count.
What are the alternatives to Actuals Oy?
The most used chat apps among Shopify brands over $5M, after Actuals Oy: Shopify Inbox (10.5%), Tidio (3.4%), Richpanel (1.9%), Fin AI Agent & Intercom (1.7%), Re:amaze AI Helpdesk & Chat (1.6%) and LiveChat (1.4%).
What do Actuals Oy's brands use alongside it?
Of the brands running Actuals Oy, 37% also run Intelligems, 30.4% also run Aftersell Post Purchase Upsell, 34.8% also run AppLovin, 26.1% also run Postscript SMS Marketing and 21.7% also run Alia. Each is at least 3.4 times as common among them as across all brands over $5M.
How is Commslayer: AI Helpdesk & Chat rated?
Commslayer: AI Helpdesk & Chat is rated 4.9 out of 5 from 237 reviews on the Shopify App Store.
How much does Actuals Oy cost?
Commslayer: AI Helpdesk & Chat has 4 plans on the Shopify App Store, from free to $299 a month. Some plans add usage charges on top, listed with each plan. Commslayer: AI Helpdesk & Chat: 100% FREE HELPDESK, Free; Plus 800, $39/month (Up to 800 conversations you reply to per month. Social media comments are unlimited. See pricing for all volume ranges); Plus 2,000, $99/month (Up to 2000 conversations you reply to per month. Social media comments are unlimited. See pricing for all volume ranges); Scale, $299/month (Up to 6000 conversations you reply to per month. Social media comments are unlimited. See pricing for all volume ranges).
