Narvar
Enterprise post-purchase platform for tracking, returns, and proactive customer messaging
Narvar is a Shopify app developer based in the United States that makes Narvar Return and Exchange, a returns and exchanges app on the Shopify App Store. It provides IRIS post-purchase experience software. Among the 15,357 Shopify brands over $5M that dtcmvp tracks, 262 (1.7%) run Narvar Return and Exchange, #7 of 74 returns and exchanges apps by that count. Its share is highest among Fashion & Apparel (3.4%) and Beauty & Personal Care (2.4%) brands. It is rated 4.5 out of 5 from 21 reviews on the Shopify App Store. It carries Shopify's Built for Shopify badge. It has a free plan.
Narvar is an enterprise post-purchase platform covering branded tracking pages, self-serve returns & exchanges, and proactive shipment notifications. Best fit for higher-volume Shopify brands where wismo tickets, return handling, and delivery questions are eating into cx headcount and repeat revenue.
What Narvar does for Shopify brands
- Branded tracking & proactive notifications deflect wismo tickets before inbox
- Self-serve returns portal cuts return-status inquiries 40-50%
- Exchanges & store credit retain revenue on returns instead of refunding
- Returner cohort drives follow-on orders post-return
- Tracking pages & shipment notifications become a revenue channel via ctr to storefront
Overview
Narvar sells post-purchase software for retailers and brands, covering delivery date estimates, order tracking, notifications, returns and exchanges, and delivery claim and fraud management. It is built to help merchants keep revenue from returns, cut support questions about order status, and reduce fraud losses after the sale. Narvar also lists a Shopify app for returns and exchanges.
For Shopify brands
- Returns and exchanges can be automated, with eligibility rules and fraud checks, so the team handles fewer returns by hand.
- Predictive delivery dates can be shown on product, cart and checkout pages, and branded tracking pages and proactive notifications are sent using order information.
- A Shopify returns and exchanges app is listed in the Shopify App Store under Orders and shipping, with a free plan and the Built for Shopify badge.
- Built for
- Small merchants, growing direct-to-consumer brands and established retailers, including Shopify merchants, across apparel, footwear, beauty, healthcare, electronics, home and pets, and food and beverage.
- Pricing
- The Narvar Return and Exchange app on the Shopify App Store has a free plan. Other pricing is not listed.
Products
- Narvar Promise Shows predictive delivery dates on product, cart and checkout pages, using machine learning models.
- Narvar Track Creates branded, personalized order tracking pages to reduce support contacts.
- Narvar Notify Sends proactive multi-channel, on-brand messages about orders during delivery.
- Narvar Shield Manages returns and exchanges, enforces eligibility rules and flags fraudulent returns.
- Narvar Assist Manages delivery claims and helps prevent delivery claim abuse and fraud.
- Narvar Return and Exchange Shopify app for managing returns, exchanges and the post-purchase experience on Shopify orders.
Integrations
Buyer notes
- Offices in San Mateo (California, United States), London (United Kingdom) and India.
- Founded in 2012.
- Demos are requested through the website.
- Narvar Return and Exchange carries the Built for Shopify badge.
From Narvar's own site and Shopify App Store listings, as of 2026-10-30.
Among Shopify brands over $5M
Share of each sector's brands running it, where that beats the overall rate.
On the Shopify App Store
Narvar Return and Exchange
4.5 · 21 reviewsBuilt for ShopifyFree planOn 1.7% of brands over $5MLaunched 2021Returns and exchangesLeverage Narvar's Shopify returns app to manage and optimize product returns, exchanges, and the entire post-purchase experience for Shopify orders.
Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.
Alternatives to Narvar
The most used returns and exchanges apps among Shopify brands over $5M.
| App | Brands over $5M | App Store |
|---|---|---|
| Loop Returns & Exchanges · Loop | 10% | 4.6 · 447 |
| Redo · Redo Tech, Inc | 9.4% | 4.9 · 809 |
| AfterShip Returns & Exchanges · AfterShip | 2.7% | 4.7 · 1,540 |
| ReturnGO Returns & Exchanges · ReturnGO | 2% | 4.9 · 407 |
| Happy Returns | 2% | 3.3 · 29 |
| Seel Worry‑Free Purchase · Seel | 1.8% | 4.9 · 297 |
Often used with Narvar
What its brands run more often than Shopify brands over $5M do overall.
- InsureShield & CommerceShield10.7% of its brands · 48.3x average
- Nosto19.1% of its brands · 7.4x average
- Signifyd17.2% of its brands · 4.7x average
- Rise Gift Cards & Store Credit17.2% of its brands · 4.1x average
- Blotout EdgeTag16.8% of its brands · 4x average
What Shopify apps does Narvar make?
Narvar has 1 app on the Shopify App Store: Narvar Return and Exchange.
How many Shopify brands use Narvar?
Among the 15,357 Shopify brands over $5M that dtcmvp tracks, 262 (1.7%) run Narvar Return and Exchange, #7 of 74 returns and exchanges apps by that count. Its share is highest among Fashion & Apparel (3.4%) and Beauty & Personal Care (2.4%) brands.
What are the alternatives to Narvar?
The most used returns and exchanges apps among Shopify brands over $5M, after Narvar: Loop Returns & Exchanges (10%), Redo (9.4%), AfterShip Returns & Exchanges (2.7%), ReturnGO Returns & Exchanges (2%), Happy Returns (2%) and Seel Worry‑Free Purchase (1.8%).
What do Narvar's brands use alongside it?
Of the brands running Narvar, 10.7% also run InsureShield & CommerceShield, 19.1% also run Nosto, 17.2% also run Signifyd, 17.2% also run Rise Gift Cards & Store Credit and 16.8% also run Blotout EdgeTag. Each is at least 4.0 times as common among them as across all brands over $5M.
How is Narvar Return and Exchange rated?
Narvar Return and Exchange is rated 4.5 out of 5 from 21 reviews on the Shopify App Store.
How much does Narvar cost?
It has a free plan.
