RouteApp LLC
Post-purchase platform with package protection, tracking, and returns for Shopify merchants
RouteApp LLC is a Shopify app developer that makes Route ‑ Protection & Tracking, an order tracking app on the Shopify App Store. It provides post-purchase platform with package protection, tracking, and returns for Shopify merchants. Among the 15,394 Shopify brands over $5M that dtcmvp tracks, 753 (4.9%) run Route ‑ Protection & Tracking, #2 of 102 order tracking apps by that count. Its share is highest among Automotive (7.8%), Beauty & Personal Care (6.6%) and Fashion & Apparel (6.4%) brands. It is rated 4 out of 5 from 375 reviews on the Shopify App Store. Route ‑ Protection & Tracking has 1 plan on the Shopify App Store, at no charge. It bills some charges outside the Shopify invoice.
Overview
RouteApp LLC (Route) sells a post-purchase platform that combines package protection, package tracking, and returns and exchanges. Package protection handles the cost and resolution of lost, stolen or damaged packages. The platform is meant to reduce merchant support tickets and refunds and to give shoppers a way to track orders and resolve issues.
- Built for
- Ecommerce merchants on platforms such as Shopify, BigCommerce, Salesforce Commerce Cloud, WooCommerce and Adobe Commerce Cloud, with industry pages for fashion, sports and fitness, home and garden, beauty and personal care, health and wellness, arts and entertainment, and automotive.
- Pricing
- The Standard plan is $0 per month with consumer-funded pricing and no monthly or hidden fees. A Custom plan has custom pricing, with flat fee, volume based, or consumer funded options and monthly billing. The Shopify App Store lists a free plan and notes additional charges may apply.
Products
- Route ‑ Protection & Tracking Shopify app covering lost, stolen or damaged orders, with tracking and remarketing.
- Protect Package protection where Route handles the cost and resolution of lost, stolen or damaged packages.
- Track Visual package tracking experience for customers, intended to reduce where-is-my-order tickets.
- Returns Returns and exchanges product for merchants and their shoppers.
- Cash Back Offers shoppers a discount on their next purchase when they add protection.
- API Integration API supporting orders, shipments, tracking, protection and resolution for custom environments.
Integrations
Buyer notes
- Supported merchants can enable Route in minutes, per the integrations page.
- Custom plan includes monthly billing cycles and API and custom integrations.
- Site lists SOC 2 certification, GDPR compliance and CCPA/CPRA compliance.
- Standard plan merchants are eligible for the Merchant Incentive Program.
From RouteApp LLC's own site and Shopify App Store listings, as of 2026-10-20.
Among Shopify brands over $5M
Share of each sector's brands running it, where that beats the overall rate.
On the Shopify App Store
Route ‑ Protection & Tracking
4.0 · 375 reviewsFree planOn 4.9% of brands over $5MLaunched 2019Order trackingRoute covers lost, stolen, or damaged orders which reduces overhead costs & CS tickets for your brand. Get package protection, tracking, remarketing and more!
Pricing
FreeFree to installAdditional charges may apply. Please visit route.com/pricing to learn more.
Some charges are billed by the developer outside your Shopify invoice.
Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.
Alternatives to RouteApp LLC
The most used order tracking apps among Shopify brands over $5M.
| App | Brands over $5M | App Store |
|---|---|---|
| Synctrack Paypal Chargebacks · Synctrack | 5.2% | 5.0 · 448 |
| AfterShip Order Tracking · AfterShip | 4.6% | 4.6 · 1,507 |
| 17TRACK Order Tracking · 17TRACK | 2.7% | 4.9 · 4,509 |
| CWILL Order Tracking · CWILL INC | 2.2% | 5.0 · 3,180 |
| Track by Loop · Wonderment | 1.2% | 4.3 · 76 |
| Tracktor Order Tracking · ShopPad Inc. | 0.7% | 4.7 · 154 |
Often used with RouteApp LLC
What its brands run more often than Shopify brands over $5M do overall.
- Loop Returns & Exchanges21.4% of its brands · 2.1x average
- Attentive27.2% of its brands · 1.8x average
- Redo16.2% of its brands · 1.7x average
- Postscript SMS Marketing10.4% of its brands · 1.7x average
- Yotpo14.6% of its brands · 1.7x average
What Shopify apps does RouteApp LLC make?
RouteApp LLC has 1 app on the Shopify App Store: Route ‑ Protection & Tracking.
How many Shopify brands use RouteApp LLC?
Among the 15,394 Shopify brands over $5M that dtcmvp tracks, 753 (4.9%) run Route ‑ Protection & Tracking, #2 of 102 order tracking apps by that count. Its share is highest among Automotive (7.8%), Beauty & Personal Care (6.6%) and Fashion & Apparel (6.4%) brands.
What are the alternatives to RouteApp LLC?
The most used order tracking apps among Shopify brands over $5M, after RouteApp LLC: Synctrack Paypal Chargebacks (5.2%), AfterShip Order Tracking (4.6%), 17TRACK Order Tracking (2.7%), CWILL Order Tracking (2.2%), Track by Loop (1.2%) and Tracktor Order Tracking (0.7%).
What do RouteApp LLC's brands use alongside it?
Of the brands running RouteApp LLC, 21.4% also run Loop Returns & Exchanges, 27.2% also run Attentive, 16.2% also run Redo, 10.4% also run Postscript SMS Marketing and 14.6% also run Yotpo. Each is at least 1.7 times as common among them as across all brands over $5M.
How is Route ‑ Protection & Tracking rated?
Route ‑ Protection & Tracking is rated 4 out of 5 from 375 reviews on the Shopify App Store.
How much does RouteApp LLC cost?
Route ‑ Protection & Tracking has 1 plan on the Shopify App Store, at no charge. It bills some charges outside the Shopify invoice. Route ‑ Protection & Tracking: Free, Free to install (Additional charges may apply. Please visit route.com/pricing to learn more).