Rep AI Technologies Inc.
AI customer service, product discovery, and AI-powered helpdesk tools for ecommerce brands
Rep AI Technologies Inc. is a Shopify app developer based in New York, New York that makes Rep AI: AI Agent & Live Chat, a chat app on the Shopify App Store. It provides AI customer service, product discovery, and AI-powered helpdesk tools for ecommerce brands. Among the 15,394 Shopify brands over $5M that dtcmvp tracks, 96 (0.6%) run Rep AI: AI Agent & Live Chat, #11 of 307 chat apps by that count. Its share is highest among Health & Wellness (1.4%) brands. It is rated 4.6 out of 5 from 119 reviews on the Shopify App Store. It carries Shopify's Built for Shopify badge. Rep AI: AI Agent & Live Chat has 4 plans on the Shopify App Store, from free to $368 a month. Some plans add usage charges on top, listed with each plan. It employs 11 to 50 people.
Overview
Rep AI sells an AI agent platform for ecommerce stores that handles shopper chat, support, email, social and WhatsApp conversations. It is meant to answer shopper questions, recommend products, resolve support requests and show where shoppers drop off, so merchants can use one platform instead of several separate tools.
- Built for
- The platform page names DTC and ecommerce brands with $10M to $1B+ in annual revenue and Shopify Plus merchants with 180k+ monthly website sessions, and the company states it works with Shopify, Salesforce Commerce Cloud and WooCommerce.
- Pricing
- The Shopify App Store lists a free-to-install plan with 100 free visitors a month, then paid tiers at $104, $209 and $368 per month, each with $12 per additional 1,000 visitors. The company's own site has a 14-day free trial; its pricing page lists no prices.
Products
- Rep AI: AI Agent & Live Chat Shopify App Store chatbot that greets shoppers, recommends products, answers support, and hands off to live chat.
- Sales Detects shopper hesitation and guides product choice with questions, recommendations and upsells.
- Support Answers support questions on chat, email and social, including order tracking, returns and policies.
- Helpdesk Beta unified inbox for tickets, routing and automations, connected to the AI system.
- Insights Platform Analyzes shopper conversations to show drop-off reasons, unanswered questions and product information gaps.
- Omni-channel Beta option running the same AI across website, email, Instagram, Facebook and WhatsApp.
Integrations
Buyer notes
- The site lists a 14-day free trial on all plans, with no credit card required.
- The site says integrations are one-click and no-code, and that onboarding is free.
- Conversations can be handed to human agents in connected tools such as Zendesk or Gorgias.
- The Helpdesk and Omni-channel features are labeled beta on the site.
From Rep AI Technologies Inc.'s own site and Shopify App Store listings, as of 2026-10-20.
Among Shopify brands over $5M
Share of each sector's brands running it, where that beats the overall rate.
On the Shopify App Store
Rep AI: AI Agent & Live Chat
4.6 · 119 reviewsBuilt for ShopifyFree planPaid from $104/moOn 0.6% of brands over $5MLaunched 2022ChatRep AI is a proactive AI chatbot for Shopify. Its AI chat greets shoppers, recommends products, answers support 24/7, and hands off to live chat when needed.
Pricing
Pay-as-you-GrowFree to install$12 for any additional 1,000 visitors
- 100 free visitors a month
- Up to 100 products
- Self-serve onboarding
- Chat support
- +1 more
Starter plan$104/monthor $995/year and save 20%$12 for any additional 1,000 visitors
- Up to 10K visitors/mo
- Up to 1,000 products
- Email support
- AI Sales skills
- +3 more
14-day free trialBasic Plan$209/monthor $2,006/year and save 20%$12 for any additional 1,000 visitors
- Up to 25K visitors/mo
- Up to 2,000 products
- Chat support
- AI Sales skills
- +3 more
14-day free trialStandard Plan$368/monthor $3,528/year and save 20%$12 for any additional 1,000 visitors
- Up to 50K visitors/mo
- Up to 5K products
- Chat support
- AI Sales skills
- +3 more
14-day free trial
Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.
Alternatives to Rep AI Technologies Inc.
The most used chat apps among Shopify brands over $5M.
| App | Brands over $5M | App Store |
|---|---|---|
| Shopify Inbox · Shopify | 10.5% | 4.6 · 5,811 |
| Tidio · TIDIO LLC | 3.4% | 4.8 · 1,356 |
| Richpanel · Richpanel Inc | 1.9% | 4.9 · 137 |
| Fin AI Agent & Intercom · Intercom | 1.6% | 3.7 · 18 |
| Re:amaze AI Helpdesk & Chat · Reamaze | 1.6% | 4.4 · 181 |
| LiveChat · Text | 1.4% | 4.4 · 49 |
Often used with Rep AI Technologies Inc.
What its brands run more often than Shopify brands over $5M do overall.
- Blotout EdgeTag14.6% of its brands · 3.5x average
- Aftersell Post Purchase Upsell19.8% of its brands · 3.2x average
- Alia18.8% of its brands · 3x average
- AppLovin20.8% of its brands · 2.6x average
- Intelligems18.8% of its brands · 2.6x average
What Shopify apps does Rep AI Technologies Inc. make?
Rep AI Technologies Inc. has 1 app on the Shopify App Store: Rep AI: AI Agent & Live Chat.
How many Shopify brands use Rep AI Technologies Inc.?
Among the 15,394 Shopify brands over $5M that dtcmvp tracks, 96 (0.6%) run Rep AI: AI Agent & Live Chat, #11 of 307 chat apps by that count. Its share is highest among Health & Wellness (1.4%) brands.
What are the alternatives to Rep AI Technologies Inc.?
The most used chat apps among Shopify brands over $5M, after Rep AI Technologies Inc.: Shopify Inbox (10.5%), Tidio (3.4%), Richpanel (1.9%), Fin AI Agent & Intercom (1.6%), Re:amaze AI Helpdesk & Chat (1.6%) and LiveChat (1.4%).
What do Rep AI Technologies Inc.'s brands use alongside it?
Of the brands running Rep AI Technologies Inc., 14.6% also run Blotout EdgeTag, 19.8% also run Aftersell Post Purchase Upsell, 18.8% also run Alia, 20.8% also run AppLovin and 18.8% also run Intelligems. Each is at least 2.6 times as common among them as across all brands over $5M.
How is Rep AI: AI Agent & Live Chat rated?
Rep AI: AI Agent & Live Chat is rated 4.6 out of 5 from 119 reviews on the Shopify App Store.
How much does Rep AI Technologies Inc. cost?
Rep AI: AI Agent & Live Chat has 4 plans on the Shopify App Store, from free to $368 a month. Some plans add usage charges on top, listed with each plan. Rep AI: AI Agent & Live Chat: Pay-as-you-Grow, Free to install ($12 for any additional 1,000 visitors); Starter plan, $104/month ($12 for any additional 1,000 visitors); Basic Plan, $209/month ($12 for any additional 1,000 visitors); Standard Plan, $368/month ($12 for any additional 1,000 visitors).