TEXT is a Shopify app developer that makes ChatBot.com AI Bot Builder, a chat app on the Shopify App Store. It provides AI chatbot software for websites. Among the 15,394 Shopify brands over $5M that dtcmvp tracks, 72 (0.5%) run ChatBot.com AI Bot Builder, #6 of 307 chat apps by that count. Its share is highest among Sports & Outdoors (1%) and Fashion & Apparel (0.6%) brands. It is rated 5 out of 5 from 2 reviews on the Shopify App Store. ChatBot.com AI Bot Builder has 3 plans on the Shopify App Store, from $50 to $499 a month. Some plans add usage charges on top, listed with each plan.
Overview
TEXT, which sells under the name ChatBot.com, makes an AI chatbot and live chat software for customer service and sales. The AI Agent learns from a merchant's website, help center and product docs, then answers shopper questions, recommends products and hands chats to a human team. It handles support across website chat, Messenger, WhatsApp and SMS from one inbox.
- Built for
- Businesses that use website chat for support and sales, including stores on Shopify or WooCommerce, with solution pages for ecommerce, education, healthcare, small business and enterprise.
- Pricing
- The website lists Essential at $19 per user per month and Growth at $79 per user per month, with a custom-priced Enterprise annual plan and a 14-day free trial. The Shopify listing shows Starter $50, Team $149 and Business $499 per month, plus $1 per 100 extra chats, and a free plan.
Products
- AI Customer Service Agent Answers customer questions and helps shoppers buy, using store catalog and policy knowledge.
- AI Chatbot Builder Builds a chatbot without coding.
- Chat Widget Adds a customizable chat widget to a website.
- ChatBot.com AI Bot Builder Shopify app that automates chats and gives product recommendations to shoppers.
- Workflows No-code workflows that route chats, update connected tools and call external APIs.
- Analytics Measures AI resolutions and sales.
Integrations
Buyer notes
- Free 14-day trial with no credit card required.
- Enterprise plan lists SOC 2 Type 2, SLAs, legal and compliance review, SSO, audit logs and a white-label widget.
- Enterprise plan includes personalized onboarding, product training and direct engineering support.
- The AI Agent can be trained on a website URL, help center and product docs, and Instagram and Telegram are listed as coming soon.
From TEXT's own site and Shopify App Store listings, as of 2026-10-20.
Among Shopify brands over $5M
Share of each sector's brands running it, where that beats the overall rate.
On the Shopify App Store
ChatBot.com AI Bot Builder
5.0 · 2 reviewsFree planPaid from $50/moOn 0.5% of brands over $5MLaunched 2022ChatSupport your customers through the sales journey 24/7 with automated chats. Drive your store sales with real-time and personalized product recommendations.
Pricing
Starter$50/month$1 per 100 additional chats
- 1 active chatbot
- 1,000 valid chats/mo
- All integrations
- Basic reporting
14-day free trialTeam$149/month$1 per 100 additional chats
- 5 active chatbots
- 5,000 valid chats/mo
- All integrations
- Advanced reporting
- +4 more
14-day free trialBusiness$499/month$1 per 100 additional chats
- Everything from Team
- Unlimited active chatbots
- 25,000 valid chats/mo
- Personal onboarding
- +2 more
14-day free trial
Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.
Alternatives to TEXT
The most used chat apps among Shopify brands over $5M.
| App | Brands over $5M | App Store |
|---|---|---|
| Shopify Inbox · Shopify | 10.5% | 4.6 · 5,811 |
| Tidio · TIDIO LLC | 3.4% | 4.8 · 1,356 |
| Richpanel · Richpanel Inc | 1.9% | 4.9 · 137 |
| Fin AI Agent & Intercom · Intercom | 1.6% | 3.7 · 18 |
| Re:amaze AI Helpdesk & Chat · Reamaze | 1.6% | 4.4 · 181 |
| tawk.to Live Chat · tawk.to | 1.2% | 3.6 · 89 |
Often used with TEXT
What its brands run more often than Shopify brands over $5M do overall.
- BUCKS Currency Converter PRO++13.9% of its brands · 3.7x average
- UpPromote Affiliate Marketing16.7% of its brands · 2.4x average
- Shopify Forms26.4% of its brands · 2x average
- Powerful Contact Form Builder15.3% of its brands · 1.9x average
- Smile13.9% of its brands · 1.9x average
What Shopify apps does TEXT make?
TEXT has 1 app on the Shopify App Store: ChatBot.com AI Bot Builder.
How many Shopify brands use TEXT?
Among the 15,394 Shopify brands over $5M that dtcmvp tracks, 72 (0.5%) run ChatBot.com AI Bot Builder, #6 of 307 chat apps by that count. Its share is highest among Sports & Outdoors (1%) and Fashion & Apparel (0.6%) brands.
What are the alternatives to TEXT?
The most used chat apps among Shopify brands over $5M, after TEXT: Shopify Inbox (10.5%), Tidio (3.4%), Richpanel (1.9%), Fin AI Agent & Intercom (1.6%), Re:amaze AI Helpdesk & Chat (1.6%) and tawk.to Live Chat (1.2%).
What do TEXT's brands use alongside it?
Of the brands running TEXT, 13.9% also run BUCKS Currency Converter PRO++, 16.7% also run UpPromote Affiliate Marketing, 26.4% also run Shopify Forms, 15.3% also run Powerful Contact Form Builder and 13.9% also run Smile. Each is at least 1.9 times as common among them as across all brands over $5M.
How is ChatBot.com AI Bot Builder rated?
ChatBot.com AI Bot Builder is rated 5 out of 5 from 2 reviews on the Shopify App Store.
How much does TEXT cost?
ChatBot.com AI Bot Builder has 3 plans on the Shopify App Store, from $50 to $499 a month. Some plans add usage charges on top, listed with each plan. ChatBot.com AI Bot Builder: Starter, $50/month ($1 per 100 additional chats); Team, $149/month ($1 per 100 additional chats); Business, $499/month ($1 per 100 additional chats).