Smartlook

What Smartlook does for Shopify brands

• ●Session replay & heatmaps surface checkout & onboarding friction to fix
• ●Native iOS & Android app replay catches mobile bugs web-only tools miss
• ●Pull the recording instead of asking customers to reproduce the issue
• ●Dev & cx teams stop guessing, see the exact session behind each bug report

Overview

Smartlook sells session recording and event-based analytics software for websites and mobile apps, showing a team how users behave and where they drop off. Smartlook has joined Cisco and is winding down as a standalone product, with its session replay, heatmap and funnel tools moving into Digital Experience Analytics, part of the Splunk Observability Cloud.

For Shopify brands

• ●Watch recordings of user sessions on a website or app, with filters that go to the key moment.
• ●See where users drop off in funnels and get the recordings of those drop-offs.
• ●See where users click and how far they scroll with heatmaps.

How it works

A team instruments its website or mobile app and then reviews recordings, events, funnels, heatmaps and behavior flows in the Smartlook account. Existing customers can keep using Smartlook until their paid plan ends, and can export data through reports and the REST API.

Pricing

Paid plans and a Free plan exist, with free-plan limitations. New subscriptions are no longer sold since 31 May 2026, and renewals or expansions end 31 August 2026.

Products

• ●Session recordings Recordings of user sessions on websites and mobile apps, with advanced filtering.
• ●Events Counts how often users perform chosen actions; events can also filter recordings.
• ●Funnels Shows where users drop off and links to recordings of those drop-offs.
• ●Heatmaps Shows where users click and how far they scroll on a page.
• ●Behavior Flows Visual map of how users move through a website or app.
• ●Crash reports Links crashes to session recordings to show what happened beforehand.

Integrations

Buyer notes

• End of Sale took effect 31 May 2026; existing customers may renew until 31 August 2026.
• Paid subscriptions end no later than 31 August 2027; the Free plan then runs until 30 September 2027.
• The platform is decommissioned 30 September 2027 and all data is deleted; Splunk will not migrate historical data.
• Online support runs until 31 August 2027; contact an Account Manager or support@smartlook.com.

From Smartlook's own site and Shopify App Store listings, as of 2026-10-30.