Crisp is a Shopify app developer that makes Crisp ‑ Helpdesk & AI Chatbot, a chat app on the Shopify App Store. It provides a customer support platform for businesses. Among the 15,394 Shopify brands over $5M that dtcmvp tracks, 71 (0.5%) run Crisp ‑ Helpdesk & AI Chatbot, #14 of 307 chat apps by that count. Its share is highest among Sports & Outdoors (0.7%) and Home & Living (0.7%) brands. It is rated 4 out of 5 from 34 reviews on the Shopify App Store. It carries Shopify's Built for Shopify badge. Crisp ‑ Helpdesk & AI Chatbot has 4 plans on the Shopify App Store, from free to $295 a month. Some plans add usage charges on top, listed with each plan. It bills some charges outside the Shopify invoice.
Overview
Crisp is a customer support platform that combines a shared inbox, website chat widget, AI chatbot and agents, knowledge base, and built-in CRM. For Shopify merchants, it brings messages from several channels into one place and syncs Shopify data so the team can answer customers from one tool. The Shopify app is listed as Crisp ‑ Helpdesk & AI Chatbot.
For Shopify brands
- Messages from the website chat widget, email, WhatsApp, Messenger and other channels arrive in one shared inbox for the team.
- Shopify data is synchronized into Crisp, so the team sees customer information while answering conversations.
- AI agents can be trained on a store's website, PDFs and knowledge base articles to handle customer inquiries.
How it works
A brand installs the Shopify app and can start on the free plan. To build an AI agent, the brand has Crisp learn from its website, PDFs and knowledge base articles, creates a workflow with the no-code builder or a template, then deploys it to chosen channels and reviews the conversations to refine answers. The site lists a 14-day free trial with all features and no card required.
- Built for
- Businesses of any size that want customer support across chat and messaging channels, including online stores on Shopify.
- Pricing
- The Shopify app has a free plan with 2 seats. Paid plans are Mini at $45/month, Essentials at $95/month and Plus at $295/month, with extra seats, sub-inboxes and user profiles on Plus charged separately.
Products
- Crisp ‑ Helpdesk & AI Chatbot Shopify app for multichannel helpdesk, chat and AI agents with Shopify data synchronization.
- Shared Inbox Collects messages from all channels into one inbox for team access and replies.
- Chat Widget Adds live chat to websites, web apps and mobile apps.
- AI Agent No-code builder for AI workflows deployed on chat, WhatsApp, Messenger, Instagram and email.
- Knowledge Base Lets teams create help articles and a branded help center for customer self-service.
- Support CRM Stores customer data and past interactions in one built-in CRM.
Integrations
Buyer notes
- Free plan includes 2 seats, website chat, Shopify data synchronization, mobile apps and a contact form.
- Free trial lasts 14 days with all features and no card required.
- Plus plan adds $10 per extra seat, $10 per extra sub-inbox and $5 per 10,000 extra user profiles per month.
- The Shopify app carries the Built for Shopify badge.
From Crisp's own site and Shopify App Store listings, as of 2026-10-30.
Among Shopify brands over $5M
Share of each sector's brands running it, where that beats the overall rate.
On the Shopify App Store
Crisp ‑ Helpdesk & AI Chatbot
4.0 · 34 reviewsBuilt for ShopifyFree planPaid from $45/moOn 0.5% of brands over $5MLaunched 2022ChatLooking for a powerful; yet affordable, AI-powered multichannel help desk for your online store? Install our Shopify app today and get started for free.
Pricing
FreeFree- 2 Seats
- Website chat
- Shopify data synchronization
- Mobile apps
- +1 more
Mini$45/month- 4 seats
- 5 000 User Profiles
- Automated Chat Greetings
- Unlimited History
- +4 more
14-day free trialEssentials$95/month- 10 Seats
- 50 000 User Profiles
- 1 Sub Inbox
- Custom Train AI Agent
- +3 more
14-day free trialPlus$295/month10$ per additional seats / month, 10$ per additional sub-inbox, 5$ for 10 000 additional user profiles / month
- 20 Seats
- 200 000 User profiles
- 5 Sub-Inboxes
- Unlimited AI Automations
- +4 more
14-day free trialSome charges are billed by the developer outside your Shopify invoice.
Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.
Alternatives to Crisp
The most used chat apps among Shopify brands over $5M.
| App | Brands over $5M | App Store |
|---|---|---|
| Shopify Inbox · Shopify | 10.5% | 4.6 · 5,811 |
| Tidio · TIDIO LLC | 3.4% | 4.8 · 1,356 |
| Richpanel · Richpanel Inc | 1.9% | 4.9 · 137 |
| Fin AI Agent & Intercom · Intercom | 1.6% | 3.7 · 18 |
| Re:amaze AI Helpdesk & Chat · Reamaze | 1.6% | 4.4 · 181 |
| LiveChat · Text | 1.4% | 4.4 · 49 |
Often used with Crisp
What its brands run more often than Shopify brands over $5M do overall.
- tawk.to Live Chat14.1% of its brands · 12x average
- Tidio22.5% of its brands · 6.6x average
- 17TRACK Order Tracking16.9% of its brands · 6.3x average
- Transcy15.5% of its brands · 3.8x average
- GOAFFPRO21.1% of its brands · 3x average
What Shopify apps does Crisp make?
Crisp has 1 app on the Shopify App Store: Crisp ‑ Helpdesk & AI Chatbot.
How many Shopify brands use Crisp?
Among the 15,394 Shopify brands over $5M that dtcmvp tracks, 71 (0.5%) run Crisp ‑ Helpdesk & AI Chatbot, #14 of 307 chat apps by that count. Its share is highest among Sports & Outdoors (0.7%) and Home & Living (0.7%) brands.
What are the alternatives to Crisp?
The most used chat apps among Shopify brands over $5M, after Crisp: Shopify Inbox (10.5%), Tidio (3.4%), Richpanel (1.9%), Fin AI Agent & Intercom (1.6%), Re:amaze AI Helpdesk & Chat (1.6%) and LiveChat (1.4%).
What do Crisp's brands use alongside it?
Of the brands running Crisp, 14.1% also run tawk.to Live Chat, 22.5% also run Tidio, 16.9% also run 17TRACK Order Tracking, 15.5% also run Transcy and 21.1% also run GOAFFPRO. Each is at least 3.0 times as common among them as across all brands over $5M.
How is Crisp ‑ Helpdesk & AI Chatbot rated?
Crisp ‑ Helpdesk & AI Chatbot is rated 4 out of 5 from 34 reviews on the Shopify App Store.
How much does Crisp cost?
Crisp ‑ Helpdesk & AI Chatbot has 4 plans on the Shopify App Store, from free to $295 a month. Some plans add usage charges on top, listed with each plan. It bills some charges outside the Shopify invoice. Crisp ‑ Helpdesk & AI Chatbot: Free, Free; Mini, $45/month; Essentials, $95/month; Plus, $295/month (10$ per additional seats / month, 10$ per additional sub-inbox, 5$ for 10 000 additional user profiles / month).