ProtectMyOrder

What ProtectMyOrder does for Shopify brands

• ●Checkout upsell charges ~2.5% of cart value, brand keeps ~80% after rev share
• ●Claims paid from collected fees, net is incremental profit on existing orders
• ●Conversion rate unaffected in 99% of tests run
• ●Self-funding pricing, $20/mo minimum, no flat fee
• ●Offloads lost & damaged package claims from support team

Overview

ProtectMyOrder sells an app that lets Shopify merchants offer paid add-on services at checkout, such as stolen package cover, free returns, free shipping and carbon neutral shipping. The merchant keeps a share of the upsell revenue and, on the standard plan, approves or denies claims themselves. It is aimed at merchants who want extra revenue and a way to fund shipping issues and returns.

For Shopify brands

• ●Install the app and give collaborator access, and ProtectMyOrder does the rest of the setup.
• ●Show the upsell to 50% of site visitors for 14 days to compare profit and conversion rate before a full roll out.
• ●Choose which services to offer and approve or deny claims yourself, with a guarantee that upsell revenue offsets claim and return costs.

How it works

The brand adds the app to its Shopify store, fills in the installation request form and accepts a collaborator access request. ProtectMyOrder then does the remaining setup, described as nine clicks. A gradual roll out can show the upsell to 50% of visitors for a 14-day test.

Built for

Merchants selling online, mainly on Shopify; a free API integration is offered for other platforms, and volume discounts are listed for brands with $20m+ online revenue.

Pricing

Charged as a percentage of upsell revenue: Standard 19.99%, CARBON 24.99%, pro 44.99%. Taking on claim liability adds 30% of upsell revenue. Volume discounts are available for brands over $20m online revenue. A free trial is offered.

Products

• ●Standard Plan for checkout upsells with customisable design, gradual roll out and an assigned support agent.
• ●CARBON Standard plan plus automatic carbon calculation and offsetting for each delivery, with a choice of project.
• ●pro Standard plan plus ProtectMyOrder agents handling shipping claim support; claim liability can be added.

Integrations

Buyer notes

• Setup on Shopify: install the app, fill in the request form and accept collaborator access; ProtectMyOrder does the rest.
• Gradual roll out shows the app to 50% of visitors for a 14-day conversion test.
• The pro plan lists 24/7 support with 10 minute replies; Standard includes an assigned support agent.
• The company states it is not insurance, and says this was verified with US and UK insurance lawyers.

From ProtectMyOrder's own site and Shopify App Store listings, as of 2026-10-30.

On the Shopify App Store

• PMO: ProtectMyOrder

  Built for ShopifyFree plan

Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.