Retently runs post-purchase NPS, CSAT, and CES surveys, then routes detractor responses to your CX team via Slack alerts and automated follow-ups. Built for Shopify brands with enough order volume that manual feedback triage in spreadsheets has stopped scaling.
What Retently does for Shopify brands
- Post-purchase NPS & CSAT flag dissatisfied customers in real time
- Slack alerts & automated follow-ups recover at-risk customers before churn
- Replaces manual survey sends, spreadsheet triage & one-off follow-up emails
- In-app surveys hit ~10x response rate vs email
