Hoop

AI agent that intercepts cancellation requests and saves subscribers for Shopify subscription brands

Hoop is an AI agent that intercepts subscription cancellation requests inside your helpdesk and runs a live save conversation before the cancel goes through. It connects to Gorgias, Zendesk, Recharge, Skio, and Shopify Subscriptions, then applies pauses, discounts, or frequency changes automatically. Subscription brands with meaningful monthly churn volume get the most from it.

What Hoop does for Shopify brands

AI intercepts cancellation requests 24/7 -> subscribers stay active instead of churning
Tailored pause, discount, or frequency offers -> each save extends subscriber life by ~4 months
Full conversation handled end-to-end -> CX team freed from most repetitive ticket type
Structured logging of cancellation reasons -> brand sees exactly why subscribers are leaving

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