Gladly
Radically personal customer service platform built around the person, not the ticket
Official site →Gladly is a customer service platform built around the person instead of the ticket, giving agents one unified profile across every channel. Best fit for brands with repeat-purchase patterns (beauty, wellness, apparel, subscription) where service quality drives loyalty, not just deflection.
What Gladly does for Shopify brands
- Unified customer profile ends tool-hopping, recovers agent hours at fully loaded cost
- Faster resolution per conversation as context is already assembled
- Personal service across interactions lifts repeat purchase rate on existing customers
