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Chargemont provides chargeback prevention, alerts, and representment for ecommerce and subscription merchants.
Chargemont catches Shopify chargebacks before they post by intercepting bank disputes through alert networks, then represents the ones that slip through to recover funds. Best fit for brands with chargeback rates above 0.3%, or any merchant near the 0.9% Mastercard VAMP or 1% Visa thresholds where processor monitoring kicks in.
What Chargemont does for Shopify brands
- Pre-chargeback alerts refund disputes before banks formalize them, avoiding processor fees
- Keeps chargeback ratio below card network thresholds that trigger costly monitoring programs
- Representment team fights remaining disputes to recover full transaction amount
- Performance-based 25% fee on wins, no monthly retainer
Overview
Chargemont sells chargeback prevention and dispute-fighting services to ecommerce and subscription merchants. Its alerts intercept a bank dispute notice and trigger a refund before the chargeback reaches the payment processor, and its team builds evidence responses for disputes that do go through. The aim is to keep a merchant's dispute ratio low and protect its processor relationship.
For Shopify brands
- Chargemont Alerts trigger automatic refunds when a bank reports a dispute, so the chargeback is not filed with the processor.
- The Chargemont team handles the technical setup and connects to your payment processor, and to your CRM or order management platform if needed.
- Chargemont analyses each chargeback individually and writes a tailored response, charging only when it recovers revenue.
How it works
The brand connects its payment processor, and Chargemont's onboarding team handles the rest of the technical setup. Most merchants go live within 1–3 business days, and more complex custom integrations typically take about one week. After launch, each client gets Slack Connect access to the team and a monthly review of chargeback trends with an account manager.
- Built for
- Ecommerce and subscription merchants that want to lower chargeback and dispute rates and recover revenue lost to disputes.
- Pricing
- Chargemont Alerts are priced per alert, with the fee decreasing as monthly volume grows, and failed alerts are not charged. Chargeback Representment costs 25% of revenue recovered, with nothing owed if a dispute is not won. There are no monthly retainers or setup fees.
Products
- Chargemont Alerts Intercepts bank dispute alerts and automatically refunds the order before a chargeback is filed.
- Chargeback Prevention Reduces chargeback rates and strengthens payment processor relationships through alerts and automatic refunds.
- Dispute Fighting Builds evidence packs from transaction, fulfillment and customer data and submits them for each dispute.
- Chargeback Representment Reviews each chargeback individually and crafts a tailored response to win it back.
Integrations
Buyer notes
- Most merchants go live in 1–3 business days; custom stacks typically take about one week.
- Slack Connect support is available 24/7 to every client.
- Alert coverage depends on the issuing bank; AMEX and Discover require specific processor data, so coverage may vary.
- No monthly retainers or setup fees.
From Chargemont's own site and Shopify App Store listings, as of 2026-10-30.
How much does Chargemont cost?
Chargemont Alerts are priced per alert, with the fee decreasing as monthly volume grows, and failed alerts are not charged. Chargeback Representment costs 25% of revenue recovered, with nothing owed if a dispute is not won. There are no monthly retainers or setup fees.