Springboard runs fractional cx teams and cart recovery for consumer brands on Shopify. Canada/USA-based agents handle tickets across Gorgias, Zendesk & 25+ platforms, while a separate service personally reaches out to abandoned checkouts. Fits brands with ticket volume that does not justify a full-time in-house hire.
What Springboard does for Shopify brands
- Fractional cx agents at ~$1,200/mo vs $3,500 in-house national average
- No benefits, recruiting, or HR overhead on top of agent cost
- Personal outreach to abandoned checkouts recovers carts at full aov
- Brand keeps 95-97% revenue share on recovered carts
