Onward
Package protection, order upgrades, and post-purchase monetization for Shopify brands
Official site →Onward adds package protection, order upgrades, and a satisfaction guarantee at Shopify checkout, then handles the lost, damaged, and return claims through a self-serve flow. Best fit for brands with steady order volume that are paying support to triage shipping issues and leaving post-purchase upsell revenue on the table. No SaaS fee, revenue share on premiums collected.
What Onward does for Shopify brands
- Package protection, order upgrade & satisfaction guarantee attach at checkout
- Merchant keeps a share of every premium opt-in
- Self-serve claims workflow absorbs lost, damaged & return tickets
- Automated post-purchase routing cuts cx caseload
