Onepilot

Outsourced customer support combining human agents and AI across email, chat, phone, and social

Onepilot is outsourced customer support staffed by human agents plus ai, covering email, chat, phone, and social in 15+ languages. Plugs into Shopify and Gorgias, priced per contact or per hour. Best fit for dtc brands running in-house support teams who want to cut per-ticket cost and free up management hours.

What Onepilot does for Shopify brands

Outsourced agents handle tickets at lower fully-loaded cost vs in-house
Removes hiring, scheduling, QA & training overhead from your team
Faster response times & higher-quality cx reduce churn, lift repeat purchase
Scales support volume 3x during seasonal spikes without internal hiring

Related Shopify apps

Zonos

Landed cost, duties, and taxes for mid-market Shopify brands shipping internationally

localizationshippingpayments

Wonderment

Branded order tracking and proactive shipping notifications (now Loop Tracking)

upsellwismoshipping

Vify Order Printer

Automated PDF invoices, packing slips, and order documents for Shopify

paymentsshippingautomation

Talkroute

Virtual phone system for small businesses: calling, SMS, and video from any device

cxsms

Springboard

Fractional CX teams and cart recovery for consumer brands

cxcart recoveryservices

SelfServe

Self-serve post-purchase order editing and upsells for Shopify

upsellinventorycx