Smartlook
Session replay, heatmaps, and native mobile app analytics for web and iOS/Android
Official site →Smartlook records real user sessions and builds heatmaps across web plus native iOS and Android apps, so dev and cx teams can watch exactly what happened instead of guessing from bug reports. Best fit for mobile-app-first brands, since native app replay is the piece most session tools skip. Value is indirect: the tool surfaces friction in checkout, onboarding, or app flows, your team has to ship the fixes.
What Smartlook does for Shopify brands
- Session replay & heatmaps surface checkout & onboarding friction to fix
- Native iOS & Android app replay catches mobile bugs web-only tools miss
- Pull the recording instead of asking customers to reproduce the issue
- Dev & cx teams stop guessing, see the exact session behind each bug report
