Rich Returns runs a branded self-serve returns and exchanges portal on your Shopify store. Customers start, track, and finish returns themselves while the app verifies eligibility, generates labels, and processes refunds or exchanges automatically. Best fit for brands with enough return volume that manual processing and CX tickets are eating real hours.
What Rich Returns does for Shopify brands
- Variant exchange option in portal converts refunds into exchanges, retaining margin
- Self-serve flow deflects the most time-consuming post-purchase ticket type
- Auto eligibility checks, label generation & refund approval cut manual processing time
