SmartBot is an ai chatbot for Shopify that learns your products, policies, and order data to handle support tickets and recommend products in chat. Best fit for brands whose CX team is buried in order status, return, and FAQ tickets, and who get enough site traffic that browsing visitors leave without answers.
What SmartBot does for Shopify brands
- Resolves FAQs, order status & return inquiries without a human agent
- Trained on your store's products, policies & order data, not generic scripts
- Proactive product recs in chat convert browsing visitors who'd otherwise bounce
- Recommendation audience is incremental to deflected support contacts
