Zonka Feedback

AI-powered post-purchase surveys and customer feedback intelligence for Shopify brands

Zonka runs ai-powered post-purchase surveys on Shopify orders, then clusters open-ended responses into recurring themes so cx teams can act on them. Fits brands with enough order volume to surface patterns in nps, csat, and complaint reasons, and a team willing to follow up with detractors and fix root causes.

What Zonka Feedback does for Shopify brands

Detractor follow-up converts dissatisfied buyers into repeat orders
Theme clustering surfaces root causes behind recurring complaints
Fixing root causes drops ticket volume across all future orders
ai co-pilot tags responses & builds summary reports in minutes vs hours

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