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Shopify Inbox

Free live chat built into Shopify that turns browsing conversations into sales

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Shopify Inbox is free live chat built into your Shopify admin that captures conversations with shoppers while they're deciding whether to buy. Useful for brands seeing chat volume from product and cart pages who want to convert mid-purchase questions into orders without paying for a separate help desk.

What Shopify Inbox does for Shopify brands

  • Fast replies & ai-suggested answers convert mid-purchase chats into orders
  • Automated order tracking & faq replies resolve tickets with no agent involved
  • Ai-suggested replies let agents pick a response instead of typing from scratch

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