Richpanel

Self-serve AI helpdesk for Shopify brands, positioned as a lower-cost Gorgias alternative

Richpanel is a self-serve ai helpdesk for Shopify brands, built as a lower-cost alternative to Gorgias. A self-service portal handles order status, returns, and shipping questions, while Sidekick ai answers routine tickets so agents only touch what needs a human. Best fit for SMB and mid-market brands with high ticket volume in categories like food, pet, apparel, and beauty.

What Richpanel does for Shopify brands

Self-service portal resolves order status, returns & shipping without an agent
Sidekick ai handles routine replies, cutting agent ticket volume
Agents & ai recommend products in chat, turning support into a revenue channel
Per-seat helpdesk + order-tiered portal pricing keeps costs below Gorgias/Zendesk

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