Siena is an autonomous ai customer service agent that resolves Tier 1 tickets end to end (order status, returns, address changes, subscription edits, refunds) and proactively chats with browsing visitors to recommend products. Fits Shopify brands with enough ticket volume that routine CX is eating agent hours, and enough on-site traffic that pre-purchase questions are killing conversion.
What Siena AI does for Shopify brands
- Resolves Tier 1 tickets end to end, no human agent needed
- CX team shifts from routine volume to complex cases
- Pre-purchase ai chat recommends products & sizing to browsers who'd bounce
- Pre-purchase revenue separate from post-purchase ticket automation
